Return policy comparison · 2026
DSW vs Radley London
Policy data verified April 17, 2026 (DSW) and July 24, 2026 (Radley London)
Winner
DSW
A
4.5 / 5.0 · Excellent
Radley London
C-
1.5 / 5.0 · Below Average
The verdict
DSW has the more generous return policy in 2026, grading A (4.5/5.0) against Radley London's C- (1.5/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus window not published.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
DSWRadley London
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| DSW | Radley London | |
|---|---|---|
| Return window | ✓ 90 days | All sales final (damaged/defective/wrong item claims within 14 days) |
| Free returns | ✓ Yes (in-store) | No - all sales final |
| Restocking fee | None | None |
| Return shipping | Free mail returns for VIP members | Not specified for standard purchases (none accepted); for approved damaged/defective/wrong-item/undelivered claims, contact [email protected] for instructions |
| Holiday extension | ✓ Yes (holiday extension) | None published |
| Non-returnable | Final sale items, worn shoes showing significant use | All items are final sale unless damaged, faulty, wrong item shipped, significantly misdescribed, or undelivered |
| Watch-out items | Standard 90-day window | — |
DSW tip
VIP members tracked automatically. Shoes can be lightly worn.
Radley London tip
Since everything is final sale, the only path to a refund is a damage/defect/wrong-item claim filed within 14 days of delivery — and shoes get rejected if the soles are marked or the original box is damaged, even for approved claims.
Frequently asked questions
Who has the better return policy, DSW or Radley London?
DSW has the more generous return policy in 2026, grading A (4.5/5.0) against Radley London's C- (1.5/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus window not published.
What is DSW's return window?
DSW's return window is 90 days.
What is Radley London's return window?
Radley London's return window is All sales final (damaged/defective/wrong item claims within 14 days).
Does DSW or Radley London offer free returns?
DSW: Yes (in-store). Radley London: No - all sales final.