Return policy comparison · 2026
Duman Home vs IKEA
Policy data verified July 24, 2026 (Duman Home) and April 17, 2026 (IKEA)
Duman Home
B-
2.9 / 5.0 · Fair
Winner
IKEA
A
4.5 / 5.0 · Excellent
The verdict
IKEA has the more generous return policy in 2026, grading A (4.5/5.0) against Duman Home's B- (2.9/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus 30-day window (industry standard).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
Duman HomeIKEA
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Duman Home | IKEA | |
|---|---|---|
| Return window | 30 days (60 days for final return deadline) | ✓ 365 days (unopened); 180 days (opened) |
| Free returns | In-store only | Yes (in-store free) |
| Restocking fee | None published | None |
| Return shipping | Not specified for mail returns; initiate by emailing customer service or return in-store at the Brooklyn Court St. location. | Buyer pays mail shipping |
| Holiday extension | None published | ✓ Not specifically extended |
| Non-returnable | Final sale items, gift cards, bedding inserts (pillows, comforters, mattress pads) become non-refundable after 15 days | Custom countertops, cut fabric, as-is items, plants, food, mattresses (separate 90-day exchange) |
| Watch-out items | Bedding inserts (pillows, comforters, mattress pads) only refundable within 15 days; no returns accepted after 60 days at all | Mattress 90-day comfort exchange |
Duman Home tip
If you're near Brooklyn, return in person at the Court Street shop rather than by mail - in-store refunds process in about a week, versus 10-14 days for mailed returns.
IKEA tip
You CAN return assembled IKEA furniture in-store — no need to disassemble. Mattress gets 90-day exchange policy.
Frequently asked questions
Who has the better return policy, Duman Home or IKEA?
IKEA has the more generous return policy in 2026, grading A (4.5/5.0) against Duman Home's B- (2.9/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus 30-day window (industry standard).
What is Duman Home's return window?
Duman Home's return window is 30 days (60 days for final return deadline).
What is IKEA's return window?
IKEA's return window is 365 days (unopened); 180 days (opened).
Does Duman Home or IKEA offer free returns?
Duman Home: In-store only. IKEA: Yes (in-store free).