Return policy comparison · 2026
Eberjey vs Felina
Policy data verified July 24, 2026 by the Thrifle team
Eberjey
B+
3.4 / 5.0 · Good
Winner
Felina
A-
3.9 / 5.0 · Very Good
The verdict
Felina has the more generous return policy in 2026, grading A- (3.9/5.0) against Eberjey's B+ (3.4/5.0). It wins 1 of 5 scoring axes; the biggest gap is the holiday window: extended holiday window versus no holiday extension.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
EberjeyFelina
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Eberjey | Felina | |
|---|---|---|
| Return window | 30 days (US), 45 days (international) | 30 days (unworn, tags attached, original packaging) |
| Free returns | Yes | Yes |
| Restocking fee | None | None |
| Return shipping | Free for US orders (prepaid label). International customers pay a flat fee, e.g. $20 CAD Canada, £15 UK, $20 AUD Australia, $15 USD rest of world. | Free — Felina pays for shipping on all approved returns |
| Holiday extension | None published | ✓ Purchases made November 1 through December 31, 2025 may be returned through January 31, 2026 |
| Holiday deadline | — | 2026-01-31 |
| Non-returnable | Opened panties, beauty products, monogrammed items, sale items marked Final Sale, gift cards and gift boxes | Worn or laundered garments, items without original tags, opened or unsealed intimate apparel (underwear, sleepwear, loungewear) |
| Watch-out items | — | — |
Eberjey tip
Try on panties over your own underwear before you decide, and keep the liner in place - Eberjey won't accept opened panties back at all, which is stricter than most lingerie brands that just require unwashed condition.
Felina tip
Because of the hygiene rule on intimates, try things on over your own underwear before deciding — once the packaging seal is broken on underwear or sleepwear, it can't go back regardless of fit.
Frequently asked questions
Who has the better return policy, Eberjey or Felina?
Felina has the more generous return policy in 2026, grading A- (3.9/5.0) against Eberjey's B+ (3.4/5.0). It wins 1 of 5 scoring axes; the biggest gap is the holiday window: extended holiday window versus no holiday extension.
What is Eberjey's return window?
Eberjey's return window is 30 days (US), 45 days (international).
What is Felina's return window?
Felina's return window is 30 days (unworn, tags attached, original packaging).
Does Eberjey or Felina offer free returns?
Eberjey: Yes. Felina: Yes.