Return policy comparison · 2026
Eberjey vs Underoutfit
Policy data verified July 24, 2026 by the Thrifle team
Eberjey
B+
3.4 / 5.0 · Good
Winner
Underoutfit
A
4.2 / 5.0 · Excellent
The verdict
Underoutfit has the more generous return policy in 2026, grading A (4.2/5.0) against Eberjey's B+ (3.4/5.0). It wins 1 of 5 scoring axes; the biggest gap is the return window: 180-day window (very generous) versus 30-day window (industry standard).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
EberjeyUnderoutfit
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Eberjey | Underoutfit | |
|---|---|---|
| Return window | 30 days (US), 45 days (international) | ✓ 180 days (unused; request via Easy Returns Portal first) |
| Free returns | Yes | Yes |
| Restocking fee | None | None published |
| Return shipping | Free for US orders (prepaid label). International customers pay a flat fee, e.g. $20 CAD Canada, £15 UK, $20 AUD Australia, $15 USD rest of world. | Free prepaid return label issued once a return request is approved through the Easy Returns Portal; items mailed back without first requesting a return are not accepted |
| Holiday extension | None published | None published |
| Non-returnable | Opened panties, beauty products, monogrammed items, sale items marked Final Sale, gift cards and gift boxes | None published |
| Watch-out items | — | — |
Eberjey tip
Try on panties over your own underwear before you decide, and keep the liner in place - Eberjey won't accept opened panties back at all, which is stricter than most lingerie brands that just require unwashed condition.
Underoutfit tip
You must open a request in the Easy Returns Portal before shipping anything back — packages sent without pre-approval get refused. Exchanges are capped at up to 4 per original order, so use them deliberately rather than for repeated size swaps.
Frequently asked questions
Who has the better return policy, Eberjey or Underoutfit?
Underoutfit has the more generous return policy in 2026, grading A (4.2/5.0) against Eberjey's B+ (3.4/5.0). It wins 1 of 5 scoring axes; the biggest gap is the return window: 180-day window (very generous) versus 30-day window (industry standard).
What is Eberjey's return window?
Eberjey's return window is 30 days (US), 45 days (international).
What is Underoutfit's return window?
Underoutfit's return window is 180 days (unused; request via Easy Returns Portal first).
Does Eberjey or Underoutfit offer free returns?
Eberjey: Yes. Underoutfit: Yes.