Return policy comparison · 2026
E-file.com vs LivePlan
Policy data verified July 24, 2026 by the Thrifle team
Winner
E-file.com
A-
4.0 / 5.0 · Very Good
LivePlan
B+
3.4 / 5.0 · Good
The verdict
E-file.com has the more generous return policy in 2026, grading A- (4.0/5.0) against LivePlan's B+ (3.4/5.0). It wins 1 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 35-day window (industry standard).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
E-file.comLivePlan
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| E-file.com | LivePlan | |
|---|---|---|
| Return window | ✓ 90 days (before you print, view, or file your return) | 35-day money-back guarantee |
| Free returns | Yes (before use) | Yes |
| Restocking fee | None | None |
| Return shipping | Not applicable - digital tax software, no shipping. | N/A (digital software subscription) |
| Holiday extension | None published | None published |
| Non-returnable | Purchases become non-refundable once you print the return, view the PDF, or file it; no refund if the IRS rejects your return (correct and retransmit instead) | None published |
| Watch-out items | — | — |
E-file.com tip
Don't click to view or print your PDF until you're sure you want to keep the software - that single action locks you out of a refund, even if you haven't actually filed with the IRS yet.
LivePlan tip
Cancel before the 35-day guarantee ends if you're not using it - LivePlan bills as an ongoing subscription, so the money-back window is your one shot at a full refund; after that you're paying until you actively cancel.
Frequently asked questions
Who has the better return policy, E-file.com or LivePlan?
E-file.com has the more generous return policy in 2026, grading A- (4.0/5.0) against LivePlan's B+ (3.4/5.0). It wins 1 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 35-day window (industry standard).
What is E-file.com's return window?
E-file.com's return window is 90 days (before you print, view, or file your return).
What is LivePlan's return window?
LivePlan's return window is 35-day money-back guarantee.
Does E-file.com or LivePlan offer free returns?
E-file.com: Yes (before use). LivePlan: Yes.