Return policy comparison · 2026
E-file.com vs Scrambly
Policy data verified July 24, 2026 by the Thrifle team
Winner
E-file.com
A-
4.0 / 5.0 · Very Good
Scrambly
C-
1.5 / 5.0 · Below Average
The verdict
E-file.com has the more generous return policy in 2026, grading A- (4.0/5.0) against Scrambly's C- (1.5/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus window not published.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
E-file.comScrambly
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| E-file.com | Scrambly | |
|---|---|---|
| Return window | ✓ 90 days (before you print, view, or file your return) | No returns (digital service - all sales final) |
| Free returns | ✓ Yes (before use) | No |
| Restocking fee | None | None |
| Return shipping | Not applicable - digital tax software, no shipping. | Not applicable - digital service |
| Holiday extension | None published | None published |
| Non-returnable | Purchases become non-refundable once you print the return, view the PDF, or file it; no refund if the IRS rejects your return (correct and retransmit instead) | Earned Scramble Coins tied to a banned or unrecoverable payout account; unused portions of any auto-renewing iOS subscription |
| Watch-out items | — | — |
E-file.com tip
Don't click to view or print your PDF until you're sure you want to keep the software - that single action locks you out of a refund, even if you haven't actually filed with the IRS yet.
Scrambly tip
iOS subscriptions auto-renew unless you cancel at least 24 hours before the billing date, and Scrambly explicitly won't refund unused time - set yourself a calendar reminder if you're trying it out.
Frequently asked questions
Who has the better return policy, E-file.com or Scrambly?
E-file.com has the more generous return policy in 2026, grading A- (4.0/5.0) against Scrambly's C- (1.5/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus window not published.
What is E-file.com's return window?
E-file.com's return window is 90 days (before you print, view, or file your return).
What is Scrambly's return window?
Scrambly's return window is No returns (digital service - all sales final).
Does E-file.com or Scrambly offer free returns?
E-file.com: Yes (before use). Scrambly: No.