Return policy comparison · 2026
E-file.com vs Sequencing.com
Policy data verified July 24, 2026 by the Thrifle team
Winner
E-file.com
A-
4.0 / 5.0 · Very Good
Sequencing.com
C+
2.4 / 5.0 · Fair
The verdict
E-file.com has the more generous return policy in 2026, grading A- (4.0/5.0) against Sequencing.com's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
E-file.comSequencing.com
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| E-file.com | Sequencing.com | |
|---|---|---|
| Return window | ✓ 90 days (before you print, view, or file your return) | 30 days (apps and reports only; DNA testing is final sale) |
| Free returns | ✓ Yes (before use) | No - fee deducted |
| Restocking fee | None | None |
| Return shipping | Not applicable - digital tax software, no shipping. | Not applicable (digital product); refunds issued as account credit, not cash |
| Holiday extension | None published | None published |
| Non-returnable | Purchases become non-refundable once you print the return, view the PDF, or file it; no refund if the IRS rejects your return (correct and retransmit instead) | Genome Plan subscription fees, DNA testing and whole genome sequencing services, DNA Art US products |
| Watch-out items | — | DNA testing kits and whole genome sequencing: no returns at all |
E-file.com tip
Don't click to view or print your PDF until you're sure you want to keep the software - that single action locks you out of a refund, even if you haven't actually filed with the IRS yet.
Sequencing.com tip
Refunds for eligible app or report purchases come back as account credit, not money to your card, so this is really a store-credit guarantee rather than a cash-back one.
Frequently asked questions
Who has the better return policy, E-file.com or Sequencing.com?
E-file.com has the more generous return policy in 2026, grading A- (4.0/5.0) against Sequencing.com's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is E-file.com's return window?
E-file.com's return window is 90 days (before you print, view, or file your return).
What is Sequencing.com's return window?
Sequencing.com's return window is 30 days (apps and reports only; DNA testing is final sale).
Does E-file.com or Sequencing.com offer free returns?
E-file.com: Yes (before use). Sequencing.com: No - fee deducted.