Return policy comparison · 2026
E-file.com vs SoloSuit
Policy data verified July 24, 2026 by the Thrifle team
Winner
E-file.com
A-
4.0 / 5.0 · Very Good
SoloSuit
B+
3.7 / 5.0 · Good
The verdict
E-file.com has the more generous return policy in 2026, grading A- (4.0/5.0) against SoloSuit's B+ (3.7/5.0). It wins 1 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 60-day window (decent).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
E-file.comSoloSuit
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| E-file.com | SoloSuit | |
|---|---|---|
| Return window | ✓ 90 days (before you print, view, or file your return) | 60 days (money-back guarantee, excludes completed orders) |
| Free returns | Yes (before use) | Yes |
| Restocking fee | None | None |
| Return shipping | Not applicable - digital tax software, no shipping. | Not applicable (digital document service) |
| Holiday extension | None published | None published |
| Non-returnable | Purchases become non-refundable once you print the return, view the PDF, or file it; no refund if the IRS rejects your return (correct and retransmit instead) | Government filing fees and taxes, payments made to third parties (e.g. attorney review fees), orders that were completed correctly |
| Watch-out items | — | — |
E-file.com tip
Don't click to view or print your PDF until you're sure you want to keep the software - that single action locks you out of a refund, even if you haven't actually filed with the IRS yet.
SoloSuit tip
If you stop responding after starting an order, don't just ignore it — accounts inactive 120+ days can be billed liquidated damages equal to what you already paid, so formally cancel instead of letting it go stale.
Frequently asked questions
Who has the better return policy, E-file.com or SoloSuit?
E-file.com has the more generous return policy in 2026, grading A- (4.0/5.0) against SoloSuit's B+ (3.7/5.0). It wins 1 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 60-day window (decent).
What is E-file.com's return window?
E-file.com's return window is 90 days (before you print, view, or file your return).
What is SoloSuit's return window?
SoloSuit's return window is 60 days (money-back guarantee, excludes completed orders).
Does E-file.com or SoloSuit offer free returns?
E-file.com: Yes (before use). SoloSuit: Yes.