Return policy comparison · 2026
E-file.com vs Strut Health
Policy data verified July 24, 2026 by the Thrifle team
Winner
E-file.com
A-
4.0 / 5.0 · Very Good
Strut Health
C-
1.5 / 5.0 · Below Average
The verdict
E-file.com has the more generous return policy in 2026, grading A- (4.0/5.0) against Strut Health's C- (1.5/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus window not published.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
E-file.comStrut Health
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| E-file.com | Strut Health | |
|---|---|---|
| Return window | ✓ 90 days (before you print, view, or file your return) | No returns (medication - all sales final once dispensed) |
| Free returns | ✓ Yes (before use) | No - all sales final |
| Restocking fee | None | None |
| Return shipping | Not applicable - digital tax software, no shipping. | N/A - medication cannot be returned to Strut at all |
| Holiday extension | None published | None published |
| Non-returnable | Purchases become non-refundable once you print the return, view the PDF, or file it; no refund if the IRS rejects your return (correct and retransmit instead) | All medications once they've left the pharmacy (federal regulation); cancellation requests received after the pharmacy has processed the order |
| Watch-out items | — | defective or damaged item exchanges must be requested within 2 weeks of delivery |
E-file.com tip
Don't click to view or print your PDF until you're sure you want to keep the software - that single action locks you out of a refund, even if you haven't actually filed with the IRS yet.
Strut Health tip
Cancel before the pharmacy processes your order, not after - once it ships, federal regulations mean there's no refund path at all, only a defect exchange within 2 weeks, and even that goes through the dispensing pharmacy, not Strut directly.
Frequently asked questions
Who has the better return policy, E-file.com or Strut Health?
E-file.com has the more generous return policy in 2026, grading A- (4.0/5.0) against Strut Health's C- (1.5/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus window not published.
What is E-file.com's return window?
E-file.com's return window is 90 days (before you print, view, or file your return).
What is Strut Health's return window?
Strut Health's return window is No returns (medication - all sales final once dispensed).
Does E-file.com or Strut Health offer free returns?
E-file.com: Yes (before use). Strut Health: No - all sales final.