Return policy comparison · 2026
ePlanters vs Yankee Candle
Policy data verified July 24, 2026 by the Thrifle team
ePlanters
C-
1.4 / 5.0 · Below Average
Winner
Yankee Candle
A+
5.0 / 5.0 · Exceptional
The verdict
Yankee Candle has the more generous return policy in 2026, grading A+ (5.0/5.0) against ePlanters's C- (1.4/5.0). It wins 4 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus 30-day window (industry standard).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
ePlantersYankee Candle
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| ePlanters | Yankee Candle | |
|---|---|---|
| Return window | 30 days (from invoice date, exclusions apply) | ✓ 1 year / 365 days ('Happiness Guarantee,' any reason; cash refund to original payment method only within first 150 days) |
| Free returns | No - 30% restocking fee plus shipping both ways deducted from refund | ✓ No - fee deducted |
| Restocking fee | 30% of the order subtotal on all authorized returns | ✓ None published |
| Return shipping | Customer pays shipping to and from their location, deducted from refund along with the restocking fee | Customers mailing back a return are responsible for the cost of shipping the item(s) to Yankee Candle; in-store returns are free. |
| Holiday extension | None published | ✓ None published (the standing 1-year window already covers holiday purchases) |
| Non-returnable | Fiberglass items (custom-painted), custom fabricated items like aluminum planters, planters with added drainage holes, clearance items | Products purchased from unauthorized sellers or unauthorized internet sites are excluded from the Happiness Guarantee; gifts can only be returned by the original purchaser, not the recipient |
| Watch-out items | — | Refunds to the original payment method are only available within 150 days of purchase; after that, even though the 1-year Happiness Guarantee window is still open, you can only get a gift card or a check. |
ePlanters tip
Get a return authorization before shipping anything back — ePlanters explicitly won't accept unauthorized returns, and given the 30% restocking fee plus two-way shipping costs, a large planter return can cost more than it seems worth.
Yankee Candle tip
The 'Happiness Guarantee' covers a full year even if you simply change your mind, longer than almost any other home-goods retailer — but wait past the first five months and you'll get store credit or a check instead of cash back to your card.
Frequently asked questions
Who has the better return policy, ePlanters or Yankee Candle?
Yankee Candle has the more generous return policy in 2026, grading A+ (5.0/5.0) against ePlanters's C- (1.4/5.0). It wins 4 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus 30-day window (industry standard).
What is ePlanters's return window?
ePlanters's return window is 30 days (from invoice date, exclusions apply).
What is Yankee Candle's return window?
Yankee Candle's return window is 1 year / 365 days ('Happiness Guarantee,' any reason; cash refund to original payment method only within first 150 days).
Does ePlanters or Yankee Candle offer free returns?
ePlanters: No - 30% restocking fee plus shipping both ways deducted from refund. Yankee Candle: No - fee deducted.