ePlanters Return Policy
Every return window, fee, and holiday extension for ePlanters — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Get a return authorization before shipping anything back — ePlanters explicitly won't accept unauthorized returns, and given the 30% restocking fee plus two-way shipping costs, a large planter return can cost more than it seems worth.
Policy at a glance
- Return window
- 30 days (from invoice date, exclusions apply)
- Return shipping
- Customer pays shipping to and from their location, deducted from refund along with the restocking fee
- Free returns
- No - 30% restocking fee plus shipping both ways deducted from refund
- Restocking fee
- 30% of the order subtotal on all authorized returns
- Holiday extension
- None published
- Category
- Home
Can’t be returned: Fiberglass items (custom-painted), custom fabricated items like aluminum planters, planters with added drainage holes, clearance items
Why ePlanters earned a C-
How ePlanters compares
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About ePlanters
ePlanters sells large-scale planters and outdoor containers aimed more at landscapers, hotels, and serious gardeners than at someone buying a single pot for a windowsill. Its trade program for interior designers and contractors is a bigger part of the business than the name might suggest.
The catalog runs through fiberglass, aluminum, and resin planters in commercial-grade sizes, plus custom fabrication options like added drainage holes. Because many pieces are oversized, shipping runs through freight carriers rather than standard parcel delivery, which adds cost and lead time you should plan around. The 30% restocking fee makes casual returns expensive, so it's worth confirming dimensions and finish carefully before ordering — especially on the custom and fiberglass pieces that can't be returned at all.
What they sell
- Commercial-grade fiberglass planters
- Aluminum and resin outdoor planters
- Custom-fabricated planters with drainage options
- Large-scale containers for landscaping and hospitality
Frequently asked questions
What is ePlanters's return window?
30 days (from invoice date, exclusions apply)
Does ePlanters offer free returns?
No - 30% restocking fee plus shipping both ways deducted from refund
How much does ePlanters charge for return shipping?
Customer pays shipping to and from their location, deducted from refund along with the restocking fee
Does ePlanters charge a restocking fee?
30% of the order subtotal on all authorized returns
Does ePlanters extend its return window for the holidays?
None published
What items cannot be returned to ePlanters?
Fiberglass items (custom-painted), custom fabricated items like aluminum planters, planters with added drainage holes, clearance items
Also known as
eplanters.com, eplanters
Return-policy data is compiled from ePlanters’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on ePlanters’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.