Return policy comparison · 2026
eReplacementParts.com vs PowerSmart
Policy data verified July 24, 2026 by the Thrifle team
Winner
eReplacementParts.com
B+
3.5 / 5.0 · Good
PowerSmart
B+
3.4 / 5.0 · Good
The verdict
eReplacementParts.com has the more generous return policy in 2026, grading B+ (3.5/5.0) against PowerSmart's B+ (3.4/5.0). It wins 1 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus 30-day window (industry standard).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
eReplacementParts.comPowerSmart
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| eReplacementParts.com | PowerSmart | |
|---|---|---|
| Return window | ✓ 365 days (resaleable condition) | 30 days (new and unused only) |
| Free returns | No - customer pays return shipping | ✓ Yes (defective items only) |
| Restocking fee | None published | None published |
| Return shipping | Customer is responsible for return shipping costs; if the return is due to the company's error or a lost part, contact support within 10 business days for a refund of original shipping plus a prepaid label. | Free for manufacturing defects within 30 days; for non-defect returns a prepaid label is provided but its cost is deducted from your refund; accessories/parts returns are the customer's responsibility to ship back |
| Holiday extension | None published | None published |
| Non-returnable | Parts that are damaged, installed, scuffed, or missing original packaging; electrical parts face additional inspection | Products damaged by customer error or improper maintenance, items with heavy oil or gasoline residue |
| Watch-out items | — | — |
eReplacementParts.com tip
Don't take the part out of its original packaging until you're sure it fits your model - opening or installing it can get a return rejected as not 'resaleable.'
PowerSmart tip
Drain all oil and gas before shipping anything back — carriers legally won't accept fuel-soaked packages, and PowerSmart can refuse the return outright if residue is heavy.
Frequently asked questions
Who has the better return policy, eReplacementParts.com or PowerSmart?
eReplacementParts.com has the more generous return policy in 2026, grading B+ (3.5/5.0) against PowerSmart's B+ (3.4/5.0). It wins 1 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus 30-day window (industry standard).
What is eReplacementParts.com's return window?
eReplacementParts.com's return window is 365 days (resaleable condition).
What is PowerSmart's return window?
PowerSmart's return window is 30 days (new and unused only).
Does eReplacementParts.com or PowerSmart offer free returns?
eReplacementParts.com: No - customer pays return shipping. PowerSmart: Yes (defective items only).