PowerSmart Return Policy
Every return window, fee, and holiday extension for PowerSmart — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Drain all oil and gas before shipping anything back — carriers legally won't accept fuel-soaked packages, and PowerSmart can refuse the return outright if residue is heavy.
Policy at a glance
- Return window
- 30 days (new and unused only)
- Return shipping
- Free for manufacturing defects within 30 days; for non-defect returns a prepaid label is provided but its cost is deducted from your refund; accessories/parts returns are the customer's responsibility to ship back
- Free returns
- Yes (defective items only)
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Tools
Can’t be returned: Products damaged by customer error or improper maintenance, items with heavy oil or gasoline residue
Why PowerSmart earned a B+
How PowerSmart compares
Top-graded Tools rivals — tap one for the full side-by-side.
About PowerSmart
Gas cans and oil residue are a bigger deal than you'd think when this brand's lawn mowers, snow blowers, and pressure washers get returned. PowerSmart sells outdoor power equipment direct-to-consumer, competing on price against the big names you'd find at a home-improvement store, with a catalog that spans cordless mowers to garden tools.
A defective unit ships back for free, but if you simply changed your mind, the return label's cost comes out of your refund — and accessories or parts are on you to ship back regardless of reason. One quirk that trips people up: any leftover fuel or oil in the equipment can get a return refused, since shipping carriers won't legally transport it.
What they sell
- Gas and cordless lawn mowers
- Snow blowers
- Pressure washers
- Garden tools and outdoor power equipment accessories
Frequently asked questions
What is PowerSmart's return window?
30 days (new and unused only)
Does PowerSmart offer free returns?
Yes (defective items only)
How much does PowerSmart charge for return shipping?
Free for manufacturing defects within 30 days; for non-defect returns a prepaid label is provided but its cost is deducted from your refund; accessories/parts returns are the customer's responsibility to ship back
Does PowerSmart charge a restocking fee?
None published
Does PowerSmart extend its return window for the holidays?
None published
What items cannot be returned to PowerSmart?
Products damaged by customer error or improper maintenance, items with heavy oil or gasoline residue
Also known as
powersmartusa.com, powersmart, power smart
Return-policy data is compiled from PowerSmart’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on PowerSmart’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.