Return policy comparison · 2026
Flower Knows vs Grande Cosmetics
Policy data verified July 24, 2026 by the Thrifle team
Flower Knows
C
2.1 / 5.0 · Mediocre
Winner
Grande Cosmetics
A-
4.0 / 5.0 · Very Good
The verdict
Grande Cosmetics has the more generous return policy in 2026, grading A- (4.0/5.0) against Flower Knows's C (2.1/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
Flower KnowsGrande Cosmetics
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Flower Knows | Grande Cosmetics | |
|---|---|---|
| Return window | No standard returns (15-day quality-issue claims only) | ✓ 90 days (US orders) |
| Free returns | No | ✓ Yes |
| Restocking fee | None published | None |
| Return shipping | Not applicable - claims are handled digitally with photo evidence rather than a physical return shipment. | Free for domestic US orders returned within the 90-day window. |
| Holiday extension | None published | None published |
| Non-returnable | Any order after it has been dispatched, except for verified quality issues or damage claimed within 15 days | International orders (no returns, exchanges, or guarantee honored), items bought at a third-party retailer (must go back to that retailer, not Grande directly) |
| Watch-out items | Order cancellations must be requested within 24 hours of purchase, before dispatch | — |
Flower Knows tip
This brand does not accept change-of-mind returns at all once an order ships - the only path to a refund is documenting a genuine quality problem with photos within 15 days, so cancel fast (within 24 hours) if you have second thoughts.
Grande Cosmetics tip
That 90-day window is unusually long for a lash-and-brow brand, but it only applies to grandecosmetics.com orders - if you bought GrandeLASH at Ulta or Sephora, you're on their return clock, not Grande's, so keep receipts separated by retailer.
Frequently asked questions
Who has the better return policy, Flower Knows or Grande Cosmetics?
Grande Cosmetics has the more generous return policy in 2026, grading A- (4.0/5.0) against Flower Knows's C (2.1/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is Flower Knows's return window?
Flower Knows's return window is No standard returns (15-day quality-issue claims only).
What is Grande Cosmetics's return window?
Grande Cosmetics's return window is 90 days (US orders).
Does Flower Knows or Grande Cosmetics offer free returns?
Flower Knows: No. Grande Cosmetics: Yes.