Return policy comparison · 2026
Gap vs Old Navy
Policy data verified April 17, 2026 by the Thrifle team
Gap
A-
3.9 / 5.0 · Very Good
Old Navy
A-
3.9 / 5.0 · Very Good
The verdict
Gap and Old Navy are in a dead heat: both grade A- (3.9/5.0) on Thrifle's five-axis return-policy scale. Pick by what you buy: the tie-breakers live in the fine print below.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
GapOld Navy
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Gap | Old Navy | |
|---|---|---|
| Return window | 45 days | 30 days |
| Free returns | Yes | Yes |
| Restocking fee | None | None |
| Return shipping | Free prepaid label | Free prepaid label |
| Holiday extension | Yes (typically through Jan 15) | Yes (typically through Jan 15) |
| Non-returnable | Final sale items, face masks, Encore Market items | Final sale items, face masks, Encore Market items |
| Watch-out items | All items follow 45-day window from ship date | Items must be returned to Old Navy stores only (not Gap/BR) |
Gap tip
Must return Gap items at Gap stores only — not Old Navy or Banana Republic.
Old Navy tip
Kid's Guarantee covers manufacturing defects for 365 days on boys/girls clothing. Must return at Old Navy only.
Frequently asked questions
Who has the better return policy, Gap or Old Navy?
Gap and Old Navy are in a dead heat: both grade A- (3.9/5.0) on Thrifle's five-axis return-policy scale. Pick by what you buy: the tie-breakers live in the fine print below.
What is Gap's return window?
Gap's return window is 45 days.
What is Old Navy's return window?
Old Navy's return window is 30 days.
Does Gap or Old Navy offer free returns?
Gap: Yes. Old Navy: Yes.