Return policy comparison · 2026
Grande Cosmetics vs ROMP
Policy data verified July 24, 2026 by the Thrifle team
Winner
Grande Cosmetics
A-
4.0 / 5.0 · Very Good
ROMP
C-
1.5 / 5.0 · Below Average
The verdict
Grande Cosmetics has the more generous return policy in 2026, grading A- (4.0/5.0) against ROMP's C- (1.5/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus window not published.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
Grande CosmeticsROMP
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Grande Cosmetics | ROMP | |
|---|---|---|
| Return window | ✓ 90 days (US orders) | No returns (hygiene, sealed intimate products) |
| Free returns | ✓ Yes | No |
| Restocking fee | None | None (no returns program) |
| Return shipping | Free for domestic US orders returned within the 90-day window. | N/A - returns not accepted once packaging seal is broken |
| Holiday extension | None published | None published |
| Non-returnable | International orders (no returns, exchanges, or guarantee honored), items bought at a third-party retailer (must go back to that retailer, not Grande directly) | All products once the packaging seal is broken, due to the intimate nature of the items |
| Watch-out items | — | — |
Grande Cosmetics tip
That 90-day window is unusually long for a lash-and-brow brand, but it only applies to grandecosmetics.com orders - if you bought GrandeLASH at Ulta or Sephora, you're on their return clock, not Grande's, so keep receipts separated by retailer.
ROMP tip
There's no refund path once a box is opened, but the 2-year warranty covers real mechanical failures - keep a photo of your receipt on hand, since WOW requires it for any warranty claim.
Frequently asked questions
Who has the better return policy, Grande Cosmetics or ROMP?
Grande Cosmetics has the more generous return policy in 2026, grading A- (4.0/5.0) against ROMP's C- (1.5/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus window not published.
What is Grande Cosmetics's return window?
Grande Cosmetics's return window is 90 days (US orders).
What is ROMP's return window?
ROMP's return window is No returns (hygiene, sealed intimate products).
Does Grande Cosmetics or ROMP offer free returns?
Grande Cosmetics: Yes. ROMP: No.