Return policy comparison · 2026
Grande Cosmetics vs True Botanicals
Policy data verified July 24, 2026 by the Thrifle team
Winner
Grande Cosmetics
A-
4.0 / 5.0 · Very Good
True Botanicals
B-
2.9 / 5.0 · Fair
The verdict
Grande Cosmetics has the more generous return policy in 2026, grading A- (4.0/5.0) against True Botanicals's B- (2.9/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 30-day window (industry standard).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
Grande CosmeticsTrue Botanicals
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Grande Cosmetics | True Botanicals | |
|---|---|---|
| Return window | ✓ 90 days (US orders) | 30 days (full-sized products) |
| Free returns | ✓ Yes | — |
| Restocking fee | None | None published |
| Return shipping | Free for domestic US orders returned within the 90-day window. | — |
| Holiday extension | None published | None published |
| Non-returnable | International orders (no returns, exchanges, or guarantee honored), items bought at a third-party retailer (must go back to that retailer, not Grande directly) | Returns where less than half the original product volume remains may be denied at the company's discretion |
| Watch-out items | — | — |
Grande Cosmetics tip
That 90-day window is unusually long for a lash-and-brow brand, but it only applies to grandecosmetics.com orders - if you bought GrandeLASH at Ulta or Sephora, you're on their return clock, not Grande's, so keep receipts separated by retailer.
True Botanicals tip
They explicitly reserve the right to deny refunds to anyone suspected of abusing the policy, and require at least half the bottle to remain — using most of it before deciding it's not for you can cost you the refund entirely.
Frequently asked questions
Who has the better return policy, Grande Cosmetics or True Botanicals?
Grande Cosmetics has the more generous return policy in 2026, grading A- (4.0/5.0) against True Botanicals's B- (2.9/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 30-day window (industry standard).
What is Grande Cosmetics's return window?
Grande Cosmetics's return window is 90 days (US orders).
What is True Botanicals's return window?
True Botanicals's return window is 30 days (full-sized products).
Does Grande Cosmetics or True Botanicals offer free returns?
Grande Cosmetics: Yes. True Botanicals: see full policy.