Return policy comparison · 2026
Grande Cosmetics vs Viviscal
Policy data verified July 24, 2026 by the Thrifle team
Winner
Grande Cosmetics
A-
4.0 / 5.0 · Very Good
Viviscal
B-
2.9 / 5.0 · Fair
The verdict
Grande Cosmetics has the more generous return policy in 2026, grading A- (4.0/5.0) against Viviscal's B- (2.9/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 30-day window (industry standard).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
Grande CosmeticsViviscal
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Grande Cosmetics | Viviscal | |
|---|---|---|
| Return window | ✓ 90 days (US orders) | 30 days (unused, original packaging) |
| Free returns | ✓ Yes | — |
| Restocking fee | None | None |
| Return shipping | Free for domestic US orders returned within the 90-day window. | Not specified in the published policy |
| Holiday extension | None published | None published |
| Non-returnable | International orders (no returns, exchanges, or guarantee honored), items bought at a third-party retailer (must go back to that retailer, not Grande directly) | Products purchased at retail stores must be returned to the original store, not through the website |
| Watch-out items | — | — |
Grande Cosmetics tip
That 90-day window is unusually long for a lash-and-brow brand, but it only applies to grandecosmetics.com orders - if you bought GrandeLASH at Ulta or Sephora, you're on their return clock, not Grande's, so keep receipts separated by retailer.
Viviscal tip
If you bought a bottle at a pharmacy or retail counter rather than viviscal.com, the online returns team can't process it - you're stuck going back to wherever you actually paid for it.
Frequently asked questions
Who has the better return policy, Grande Cosmetics or Viviscal?
Grande Cosmetics has the more generous return policy in 2026, grading A- (4.0/5.0) against Viviscal's B- (2.9/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 30-day window (industry standard).
What is Grande Cosmetics's return window?
Grande Cosmetics's return window is 90 days (US orders).
What is Viviscal's return window?
Viviscal's return window is 30 days (unused, original packaging).
Does Grande Cosmetics or Viviscal offer free returns?
Grande Cosmetics: Yes. Viviscal: see full policy.