Return policy comparison · 2026
Hartmann vs ParlourX
Policy data verified July 24, 2026 by the Thrifle team
Winner
Hartmann
A-
4.0 / 5.0 · Very Good
ParlourX
D
0.8 / 5.0 · Poor
The verdict
Hartmann has the more generous return policy in 2026, grading A- (4.0/5.0) against ParlourX's D (0.8/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 10-day window (very tight).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
HartmannParlourX
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Hartmann | ParlourX | |
|---|---|---|
| Return window | ✓ 90 days (unused, tags/packaging intact) | 10 days (full-price items, from delivery) |
| Free returns | ✓ Yes | No - customer pays return shipping |
| Restocking fee | ✓ None | Afterpay refunds: 4% of item price withheld as a fee. Humm refunds: 4.25% of item price withheld as a fee. |
| Return shipping | Free - prepaid return labels provided | Customer pays for shipping the return back; international orders don't get shipping costs refunded either. Approved exchanges also require the customer to prepay additional delivery fees for the replacement item. |
| Holiday extension | None published | None published |
| Non-returnable | None published | Books, fragrance/perfume, swimwear, and earrings (no change-of-mind returns); Black Friday sale purchases (exchange/credit only); items bought with select promo codes (final sale); items damaged or soiled in transit |
| Watch-out items | damaged or incorrect merchandise claims must be reported within 60 days of ship date | Phoebe Philo pieces must be returned within 48 hours of receipt, versus 10 days for standard merchandise |
Hartmann tip
Hartmann doesn't do direct exchanges — if you need a different size or color, you have to return for a refund and place a brand-new order, so don't expect a simple swap.
ParlourX tip
If you paid with Afterpay or Humm, know that ParlourX only gives you one refund ever per customer on those payment methods - after that first refund, later purchases on the same buy-now-pay-later account can only be exchanged or credited, not refunded, and even that first refund has a 4-4.25% fee taken out.
Frequently asked questions
Who has the better return policy, Hartmann or ParlourX?
Hartmann has the more generous return policy in 2026, grading A- (4.0/5.0) against ParlourX's D (0.8/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 10-day window (very tight).
What is Hartmann's return window?
Hartmann's return window is 90 days (unused, tags/packaging intact).
What is ParlourX's return window?
ParlourX's return window is 10 days (full-price items, from delivery).
Does Hartmann or ParlourX offer free returns?
Hartmann: Yes. ParlourX: No - customer pays return shipping.