ParlourX Return Policy
Every return window, fee, and holiday extension for ParlourX — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
If you paid with Afterpay or Humm, know that ParlourX only gives you one refund ever per customer on those payment methods - after that first refund, later purchases on the same buy-now-pay-later account can only be exchanged or credited, not refunded, and even that first refund has a 4-4.25% fee taken out.
Policy at a glance
- Return window
- 10 days (full-price items, from delivery)
- Return shipping
- Customer pays for shipping the return back; international orders don't get shipping costs refunded either. Approved exchanges also require the customer to prepay additional delivery fees for the replacement item.
- Free returns
- No - customer pays return shipping
- Restocking fee
- Afterpay refunds: 4% of item price withheld as a fee. Humm refunds: 4.25% of item price withheld as a fee.
- Holiday extension
- None published
- Category
- Luxury
Can’t be returned: Books, fragrance/perfume, swimwear, and earrings (no change-of-mind returns); Black Friday sale purchases (exchange/credit only); items bought with select promo codes (final sale); items damaged or soiled in transit
Time-sensitive items: Phoebe Philo pieces must be returned within 48 hours of receipt, versus 10 days for standard merchandise
Why ParlourX earned a D
How ParlourX compares
Top-graded Luxury rivals — tap one for the full side-by-side.
About ParlourX
ParlourX is a multi-brand luxury boutique out of Sydney, Australia, carrying a curated mix of high-end designer apparel, jewelry, and accessories rather than a single house label. Think of it as an edited rack of pieces from various runway and contemporary designers, picked by the store's own buyers.
Because it's an Australian retailer selling to US shoppers, everything ships internationally and the return policy reads like it too: a tight 10-day window, no refund on shipping costs, and specific categories like swimwear, fragrance, and earrings excluded entirely from change-of-mind returns. If you're buying for size or fit and might send it back, budget for the return shipping cost yourself.
What they sell
- Designer ready-to-wear and runway pieces
- Fine and fashion jewelry
- Swimwear and resort wear
- Handbags and accessories
- Fragrance
Frequently asked questions
What is ParlourX's return window?
10 days (full-price items, from delivery)
Does ParlourX offer free returns?
No - customer pays return shipping
How much does ParlourX charge for return shipping?
Customer pays for shipping the return back; international orders don't get shipping costs refunded either. Approved exchanges also require the customer to prepay additional delivery fees for the replacement item.
Does ParlourX charge a restocking fee?
Afterpay refunds: 4% of item price withheld as a fee. Humm refunds: 4.25% of item price withheld as a fee.
Does ParlourX extend its return window for the holidays?
None published
What items cannot be returned to ParlourX?
Books, fragrance/perfume, swimwear, and earrings (no change-of-mind returns); Black Friday sale purchases (exchange/credit only); items bought with select promo codes (final sale); items damaged or soiled in transit
Also known as
parlourx.com, parlour x, parlourx
Return-policy data is compiled from ParlourX’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on ParlourX’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.