Return policy comparison · 2026
Helloice vs LAGOS
Policy data verified July 24, 2026 by the Thrifle team
Helloice
C-
1.4 / 5.0 · Below Average
Winner
LAGOS
A-
4.0 / 5.0 · Very Good
The verdict
LAGOS has the more generous return policy in 2026, grading A- (4.0/5.0) against Helloice's C- (1.4/5.0). It wins 3 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
HelloiceLAGOS
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Helloice | LAGOS | |
|---|---|---|
| Return window | 30 days (unworn, unaltered) | ✓ 90 days from invoice date (unworn jewelry) |
| Free returns | No - customer pays return postage | ✓ Yes (US orders over $100) |
| Restocking fee | 20% material/processing fee if order cancelled after 120 minutes of payment; 50% fee for customized order cancellations; 20% VAT deduction for UK/EU orders | ✓ None |
| Return shipping | Customer pays return shipping costs | Free (complimentary prepaid label) for US orders over $100, excluding US territories; smaller orders ship via UPS with the provided return process |
| Holiday extension | None published | None published |
| Non-returnable | Engraved, customized, personalized, or photo jewelry; final sale merchandise | Engraved or custom items, purchases made through Meta (Facebook/Instagram) checkout are ineligible for exchange |
| Watch-out items | — | — |
Helloice tip
Cancel within 2 hours (120 minutes) of paying if you change your mind — after that, a 20% processing fee applies, and custom pieces get hit with a 50% fee instead.
LAGOS tip
Bought through an Instagram or Facebook checkout link? Those orders can't be exchanged with LAGOS directly — stick to lagos.com if you think you might want to swap sizes or styles later.
Frequently asked questions
Who has the better return policy, Helloice or LAGOS?
LAGOS has the more generous return policy in 2026, grading A- (4.0/5.0) against Helloice's C- (1.4/5.0). It wins 3 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
What is Helloice's return window?
Helloice's return window is 30 days (unworn, unaltered).
What is LAGOS's return window?
LAGOS's return window is 90 days from invoice date (unworn jewelry).
Does Helloice or LAGOS offer free returns?
Helloice: No - customer pays return postage. LAGOS: Yes (US orders over $100).