Return policy comparison · 2026
HeyReal AI vs SoloSuit
Policy data verified July 24, 2026 by the Thrifle team
HeyReal AI
C-
1.5 / 5.0 · Below Average
Winner
SoloSuit
B+
3.7 / 5.0 · Good
The verdict
SoloSuit has the more generous return policy in 2026, grading B+ (3.7/5.0) against HeyReal AI's C- (1.5/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 60-day window (decent) versus window not published.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
HeyReal AISoloSuit
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| HeyReal AI | SoloSuit | |
|---|---|---|
| Return window | No returns (digital service - all sales final) | ✓ 60 days (money-back guarantee, excludes completed orders) |
| Free returns | No - fee deducted | ✓ Yes |
| Restocking fee | None | None |
| Return shipping | Not applicable (digital service) | Not applicable (digital document service) |
| Holiday extension | None published | None published |
| Non-returnable | All usage fees and membership charges are non-refundable; users agree not to dispute charges or file chargebacks except for fraud | Government filing fees and taxes, payments made to third parties (e.g. attorney review fees), orders that were completed correctly |
| Watch-out items | — | — |
HeyReal AI tip
The terms explicitly say disputing a charge (outside of fraud) can get your account blocked and future purchases refused — so if you're unsure about a subscription, don't rely on being able to chargeback your way out of it.
SoloSuit tip
If you stop responding after starting an order, don't just ignore it — accounts inactive 120+ days can be billed liquidated damages equal to what you already paid, so formally cancel instead of letting it go stale.
Frequently asked questions
Who has the better return policy, HeyReal AI or SoloSuit?
SoloSuit has the more generous return policy in 2026, grading B+ (3.7/5.0) against HeyReal AI's C- (1.5/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 60-day window (decent) versus window not published.
What is HeyReal AI's return window?
HeyReal AI's return window is No returns (digital service - all sales final).
What is SoloSuit's return window?
SoloSuit's return window is 60 days (money-back guarantee, excludes completed orders).
Does HeyReal AI or SoloSuit offer free returns?
HeyReal AI: No - fee deducted. SoloSuit: Yes.