Return policy comparison · 2026
HOVSCO vs MacGregor
Policy data verified July 24, 2026 by the Thrifle team
HOVSCO
D+
1.1 / 5.0 · Poor
Winner
MacGregor
B+
3.4 / 5.0 · Good
The verdict
MacGregor has the more generous return policy in 2026, grading B+ (3.4/5.0) against HOVSCO's D+ (1.1/5.0). It wins 3 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
HOVSCOMacGregor
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| HOVSCO | MacGregor | |
|---|---|---|
| Return window | 15 days (like-new condition, under 10 miles on odometer) | ✓ 30 days (new and unused) |
| Free returns | No - fee deducted | ✓ Yes (MacGregor's fault only) |
| Restocking fee | Up to 20% restocking or handling fee if a return is shipped back without prior authorization | ✓ None |
| Return shipping | For non-quality-issue returns: $100 per e-bike or e-scooter, $50 per e-bike battery, $10 per accessory (baskets, racks); quality-issue/defective returns within the window get a free prepaid return label | If MacGregor shipped the wrong item or the product is faulty, they cover return shipping entirely. For change-of-mind returns or ordering the wrong item (e.g. wrong hand orientation), the cost is split: MacGregor covers the initial outbound shipping and the customer pays return postage. |
| Holiday extension | None published | None published |
| Non-returnable | Products bought from unauthorized resellers, items with human-caused damage, special orders, gift cards, giveaways or free items | Custom fit or custom-built items |
| Watch-out items | — | — |
HOVSCO tip
Ride it under 10 miles and keep every accessory - HOVSCO checks the odometer and requires the original packaging and all contents (battery, charger, keys, tools) for a return to qualify.
MacGregor tip
Double-check hand orientation (right vs left-handed clubs) before ordering - it's specifically called out as a customer-fault return, meaning you'll eat the return shipping cost if you get it wrong.
Frequently asked questions
Who has the better return policy, HOVSCO or MacGregor?
MacGregor has the more generous return policy in 2026, grading B+ (3.4/5.0) against HOVSCO's D+ (1.1/5.0). It wins 3 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
What is HOVSCO's return window?
HOVSCO's return window is 15 days (like-new condition, under 10 miles on odometer).
What is MacGregor's return window?
MacGregor's return window is 30 days (new and unused).
Does HOVSCO or MacGregor offer free returns?
HOVSCO: No - fee deducted. MacGregor: Yes (MacGregor's fault only).