Return policy comparison · 2026
HOVSCO vs Scheels
Policy data verified July 24, 2026 by the Thrifle team
HOVSCO
D+
1.1 / 5.0 · Poor
Winner
Scheels
A-
4.0 / 5.0 · Very Good
The verdict
Scheels has the more generous return policy in 2026, grading A- (4.0/5.0) against HOVSCO's D+ (1.1/5.0). It wins 3 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
HOVSCOScheels
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| HOVSCO | Scheels | |
|---|---|---|
| Return window | 15 days (like-new condition, under 10 miles on odometer) | ✓ 90 days |
| Free returns | No - fee deducted | ✓ Yes (mail-in online returns) |
| Restocking fee | Up to 20% restocking or handling fee if a return is shipped back without prior authorization | ✓ None |
| Return shipping | For non-quality-issue returns: $100 per e-bike or e-scooter, $50 per e-bike battery, $10 per accessory (baskets, racks); quality-issue/defective returns within the window get a free prepaid return label | Free prepaid label for online mail-in returns; shipping fees and package protection charges are non-refundable |
| Holiday extension | None published | None published |
| Non-returnable | Products bought from unauthorized resellers, items with human-caused damage, special orders, gift cards, giveaways or free items | Gift cards, firearms and bows, ammunition/reloading powders/primers, What Goes Around Comes Around pre-owned luxury goods, opened car seats and bases, autographed memorabilia, trading cards, sports cards, and mystery/surprise toys |
| Watch-out items | — | Hockey sticks 30 days (new/unused or damaged from normal use) |
HOVSCO tip
Ride it under 10 miles and keep every accessory - HOVSCO checks the odometer and requires the original packaging and all contents (battery, charger, keys, tools) for a return to qualify.
Scheels tip
Scheels will take online purchases back at any physical store location, which saves you the wait on a mail-in refund if you live near one.
Frequently asked questions
Who has the better return policy, HOVSCO or Scheels?
Scheels has the more generous return policy in 2026, grading A- (4.0/5.0) against HOVSCO's D+ (1.1/5.0). It wins 3 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
What is HOVSCO's return window?
HOVSCO's return window is 15 days (like-new condition, under 10 miles on odometer).
What is Scheels's return window?
Scheels's return window is 90 days.
Does HOVSCO or Scheels offer free returns?
HOVSCO: No - fee deducted. Scheels: Yes (mail-in online returns).