Return policy comparison · 2026
KOZAKH vs Signet Jewelers
Policy data verified July 24, 2026 (KOZAKH) and April 17, 2026 (Signet Jewelers)
KOZAKH
B-
2.8 / 5.0 · Fair
Winner
Signet Jewelers
A-
3.9 / 5.0 · Very Good
The verdict
Signet Jewelers has the more generous return policy in 2026, grading A- (3.9/5.0) against KOZAKH's B- (2.8/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 30-day window (industry standard) versus 7-day window (very tight).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
KOZAKHSignet Jewelers
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| KOZAKH | Signet Jewelers | |
|---|---|---|
| Return window | 7 days from delivery (excludes custom orders, flash sale items) | ✓ 30-90 days (varies by banner) |
| Free returns | Yes (store credit or exchange) | Yes (in-store) |
| Restocking fee | None published (only the $5 shipping deduction on refunds) | None on most items |
| Return shipping | Free if taking store credit or an exchange; $5 deducted from refund if you want cash back to your card | Free return shipping for online orders |
| Holiday extension | None published | ✓ Yes (holiday extension) |
| Non-returnable | Custom orders, flash sale items | Customized/engraved items, altered/resized items |
| Watch-out items | — | Special orders and custom work non-returnable |
KOZAKH tip
Choosing store credit or an exchange instead of a refund saves you the $5 return-shipping deduction — only cash refunds get that fee taken out.
Signet Jewelers tip
Applies to Kay, Zales, Jared, etc. Policies vary slightly by banner. Custom work non-returnable.
Frequently asked questions
Who has the better return policy, KOZAKH or Signet Jewelers?
Signet Jewelers has the more generous return policy in 2026, grading A- (3.9/5.0) against KOZAKH's B- (2.8/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 30-day window (industry standard) versus 7-day window (very tight).
What is KOZAKH's return window?
KOZAKH's return window is 7 days from delivery (excludes custom orders, flash sale items).
What is Signet Jewelers's return window?
Signet Jewelers's return window is 30-90 days (varies by banner).
Does KOZAKH or Signet Jewelers offer free returns?
KOZAKH: Yes (store credit or exchange). Signet Jewelers: Yes (in-store).