KOZAKH Return Policy
Every return window, fee, and holiday extension for KOZAKH — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Choosing store credit or an exchange instead of a refund saves you the $5 return-shipping deduction — only cash refunds get that fee taken out.
Policy at a glance
- Return window
- 7 days from delivery (excludes custom orders, flash sale items)
- Return shipping
- Free if taking store credit or an exchange; $5 deducted from refund if you want cash back to your card
- Free returns
- Yes (store credit or exchange)
- Restocking fee
- None published (only the $5 shipping deduction on refunds)
- Holiday extension
- None published
- Category
- Jewelry
Can’t be returned: Custom orders, flash sale items
Why KOZAKH earned a B-
How KOZAKH compares
Top-graded Jewelry rivals — tap one for the full side-by-side.
About KOZAKH
Delicate, everyday-wearable gold jewelry is the whole point of KOZAKH — think layerable chains and small stud earrings rather than statement pieces. It's an independent, direct-to-consumer jewelry label rather than a mall-brand name you'd already recognize. The 7-day return window is tight compared to most fashion retailers, so you'll want to decide quickly whether a piece works. What sets it apart is the customization angle: many pieces can be personalized, which is also exactly what makes them non-returnable once ordered.
People shopping here are usually looking for a personal, minimalist piece — a gift, a birthstone stack, something to wear daily — not costume jewelry for a one-off event.
What they sell
- Gold chain necklaces, often layerable
- Small stud and hoop earrings
- Birthstone and personalized pieces
- Stacking rings
- Custom orders (made to order, final sale)
Frequently asked questions
What is KOZAKH's return window?
7 days from delivery (excludes custom orders, flash sale items)
Does KOZAKH offer free returns?
Yes (store credit or exchange)
How much does KOZAKH charge for return shipping?
Free if taking store credit or an exchange; $5 deducted from refund if you want cash back to your card
Does KOZAKH charge a restocking fee?
None published (only the $5 shipping deduction on refunds)
Does KOZAKH extend its return window for the holidays?
None published
What items cannot be returned to KOZAKH?
Custom orders, flash sale items
Also known as
kozakh.com, kozakh jewelry
Return-policy data is compiled from KOZAKH’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on KOZAKH’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.