Return policy comparison · 2026
KOZAKH vs LAGOS
Policy data verified July 24, 2026 by the Thrifle team
KOZAKH
B-
2.8 / 5.0 · Fair
Winner
LAGOS
A-
4.0 / 5.0 · Very Good
The verdict
LAGOS has the more generous return policy in 2026, grading A- (4.0/5.0) against KOZAKH's B- (2.8/5.0). It wins 1 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 7-day window (very tight).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
KOZAKHLAGOS
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| KOZAKH | LAGOS | |
|---|---|---|
| Return window | 7 days from delivery (excludes custom orders, flash sale items) | ✓ 90 days from invoice date (unworn jewelry) |
| Free returns | Yes (store credit or exchange) | Yes (US orders over $100) |
| Restocking fee | None published (only the $5 shipping deduction on refunds) | None |
| Return shipping | Free if taking store credit or an exchange; $5 deducted from refund if you want cash back to your card | Free (complimentary prepaid label) for US orders over $100, excluding US territories; smaller orders ship via UPS with the provided return process |
| Holiday extension | None published | None published |
| Non-returnable | Custom orders, flash sale items | Engraved or custom items, purchases made through Meta (Facebook/Instagram) checkout are ineligible for exchange |
| Watch-out items | — | — |
KOZAKH tip
Choosing store credit or an exchange instead of a refund saves you the $5 return-shipping deduction — only cash refunds get that fee taken out.
LAGOS tip
Bought through an Instagram or Facebook checkout link? Those orders can't be exchanged with LAGOS directly — stick to lagos.com if you think you might want to swap sizes or styles later.
Frequently asked questions
Who has the better return policy, KOZAKH or LAGOS?
LAGOS has the more generous return policy in 2026, grading A- (4.0/5.0) against KOZAKH's B- (2.8/5.0). It wins 1 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 7-day window (very tight).
What is KOZAKH's return window?
KOZAKH's return window is 7 days from delivery (excludes custom orders, flash sale items).
What is LAGOS's return window?
LAGOS's return window is 90 days from invoice date (unworn jewelry).
Does KOZAKH or LAGOS offer free returns?
KOZAKH: Yes (store credit or exchange). LAGOS: Yes (US orders over $100).