Return policy comparison · 2026
LAGOS vs Lightbox Jewelry
Policy data verified July 24, 2026 by the Thrifle team
LAGOS
A-
4.0 / 5.0 · Very Good
Lightbox Jewelry
N/A
Permanently closed
The verdict
Lightbox Jewelry has permanently closed, so returns are no longer possible and its policy can't be scored. LAGOS grades A- (4.0/5.0) on its own.
Lightbox Jewelry: Lightbox Jewelry's direct-to-consumer website returns a 'store unavailable' error; De Beers reportedly wound down the DTC lab-grown diamond business. Lightbox Jewelry's direct-to-consumer website returns a 'store unavailable' error; De Beers reportedly wound down the DTC lab-grown diamond business.
Key terms side-by-side
| LAGOS | Lightbox Jewelry | |
|---|---|---|
| Return window | 90 days from invoice date (unworn jewelry) | Not applicable (direct-to-consumer store closed) |
| Free returns | Yes (US orders over $100) | — |
| Restocking fee | None | — |
| Return shipping | Free (complimentary prepaid label) for US orders over $100, excluding US territories; smaller orders ship via UPS with the provided return process | — |
| Holiday extension | None published | — |
| Non-returnable | Engraved or custom items, purchases made through Meta (Facebook/Instagram) checkout are ineligible for exchange | — |
| Watch-out items | — | — |
LAGOS tip
Bought through an Instagram or Facebook checkout link? Those orders can't be exchanged with LAGOS directly — stick to lagos.com if you think you might want to swap sizes or styles later.
Frequently asked questions
Who has the better return policy, LAGOS or Lightbox Jewelry?
Lightbox Jewelry has permanently closed, so returns are no longer possible and its policy can't be scored. LAGOS grades A- (4.0/5.0) on its own.
What is LAGOS's return window?
LAGOS's return window is 90 days from invoice date (unworn jewelry).