Return policy comparison · 2026
LAGOS vs Victoria Emerson
Policy data verified July 24, 2026 by the Thrifle team
Winner
LAGOS
A-
4.0 / 5.0 · Very Good
Victoria Emerson
C-
1.4 / 5.0 · Below Average
The verdict
LAGOS has the more generous return policy in 2026, grading A- (4.0/5.0) against Victoria Emerson's C- (1.4/5.0). It wins 3 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
LAGOSVictoria Emerson
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| LAGOS | Victoria Emerson | |
|---|---|---|
| Return window | ✓ 90 days from invoice date (unworn jewelry) | 30 days from receipt (full-price, unworn items only) |
| Free returns | ✓ Yes (US orders over $100) | No - fee deducted |
| Restocking fee | ✓ None | $5 per item returned, deducted from the refund |
| Return shipping | Free (complimentary prepaid label) for US orders over $100, excluding US territories; smaller orders ship via UPS with the provided return process | A prepaid return shipping label is provided, but its cost is deducted from the refund - so the customer effectively pays for return shipping |
| Holiday extension | None published | None published |
| Non-returnable | Engraved or custom items, purchases made through Meta (Facebook/Instagram) checkout are ineligible for exchange | Sale/promotional items, earrings (including full-priced), gift cards, mystery/surprise gifts, Black Friday Early Access Sale items |
| Watch-out items | — | Earrings are excluded from returns entirely, even when purchased at full price, unlike other jewelry categories |
LAGOS tip
Bought through an Instagram or Facebook checkout link? Those orders can't be exchanged with LAGOS directly — stick to lagos.com if you think you might want to swap sizes or styles later.
Victoria Emerson tip
Earrings can't be returned even at full price for hygiene reasons, and any return - even the 'free' label kind - loses $5 to restocking plus the label cost, so a same-item size exchange is usually the better move than asking for a refund.
Frequently asked questions
Who has the better return policy, LAGOS or Victoria Emerson?
LAGOS has the more generous return policy in 2026, grading A- (4.0/5.0) against Victoria Emerson's C- (1.4/5.0). It wins 3 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
What is LAGOS's return window?
LAGOS's return window is 90 days from invoice date (unworn jewelry).
What is Victoria Emerson's return window?
Victoria Emerson's return window is 30 days from receipt (full-price, unworn items only).
Does LAGOS or Victoria Emerson offer free returns?
LAGOS: Yes (US orders over $100). Victoria Emerson: No - fee deducted.