Return policy comparison · 2026
Lands' End vs Simons
Policy data verified April 17, 2026 (Lands' End) and July 24, 2026 (Simons)
Winner
Lands' End
A+
5.0 / 5.0 · Exceptional
Simons
B+
3.4 / 5.0 · Good
The verdict
Lands' End has the more generous return policy in 2026, grading A+ (5.0/5.0) against Simons's B+ (3.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: no time limit versus 30-day window (industry standard).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
Lands' EndSimons
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Lands' End | Simons | |
|---|---|---|
| Return window | ✓ Lifetime Guarantee | 30 days (regular-priced items); 10 days (sale items) |
| Free returns | Yes | Yes (members) |
| Restocking fee | ✓ None | 20% may apply for excessive returns or suspected fraud |
| Return shipping | Return shipping fee for mail | Free online returns for loyalty members; non-members pay a flat $9.99 fee per return, plus possible surcharges for oversized or heavy items |
| Holiday extension | Not specifically extended (already lifetime) | Holiday-season purchases can typically be returned until January 31 |
| Holiday deadline | — | 2027-01-31 |
| Non-returnable | Customized items, embroidered/monogrammed items unless defective | Original and return shipping fees are non-refundable; online-only items must be returned online rather than in-store |
| Watch-out items | Monogrammed items restricted | sale items must be returned within 10 days instead of the standard 30 |
Lands' End tip
Lifetime guarantee on quality — one of the most generous in retail for regular apparel.
Simons tip
Join the free loyalty program before you buy if you're not already a member - non-members pay $9.99 per return, while members return online for free.
Frequently asked questions
Who has the better return policy, Lands' End or Simons?
Lands' End has the more generous return policy in 2026, grading A+ (5.0/5.0) against Simons's B+ (3.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: no time limit versus 30-day window (industry standard).
What is Lands' End's return window?
Lands' End's return window is Lifetime Guarantee.
What is Simons's return window?
Simons's return window is 30 days (regular-priced items); 10 days (sale items).
Does Lands' End or Simons offer free returns?
Lands' End: Yes. Simons: Yes (members).