Simons Return Policy
Every return window, fee, and holiday extension for Simons — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Join the free loyalty program before you buy if you're not already a member - non-members pay $9.99 per return, while members return online for free.
Policy at a glance
- Return window
- 30 days (regular-priced items); 10 days (sale items)
- Return shipping
- Free online returns for loyalty members; non-members pay a flat $9.99 fee per return, plus possible surcharges for oversized or heavy items
- Free returns
- Yes (members)
- Restocking fee
- 20% may apply for excessive returns or suspected fraud
- Holiday extension
- Holiday-season purchases can typically be returned until January 31
- Holiday deadline
- Jan 31, 2027
- Category
- Fashion
Can’t be returned: Original and return shipping fees are non-refundable; online-only items must be returned online rather than in-store
Time-sensitive items: sale items must be returned within 10 days instead of the standard 30
Why Simons earned a B+
How Simons compares
Top-graded Fashion rivals — tap one for the full side-by-side.
About Simons
Quebec City is where this one got its start well over a century ago, and La Maison Simons has grown from a single department store into a broader fashion retailer known for curating both its own labels and outside brands under one roof. It's more of a Canadian institution than a US household presence, so American shoppers may find the return process feels a little less streamlined than domestic retailers. The tiered return fee structure rewards loyalty members with free returns while charging everyone else roughly $10 per return. Sale items get a much shorter 10-day return window than regular-priced pieces, so decide fast if you bought something discounted.
What they sell
- Women's and men's contemporary fashion
- In-house labels alongside international designer brands
- Home decor and bedding
- Accessories and beauty products
Frequently asked questions
What is Simons's return window?
30 days (regular-priced items); 10 days (sale items)
Does Simons offer free returns?
Yes (members)
How much does Simons charge for return shipping?
Free online returns for loyalty members; non-members pay a flat $9.99 fee per return, plus possible surcharges for oversized or heavy items
Does Simons charge a restocking fee?
20% may apply for excessive returns or suspected fraud
Does Simons extend its return window for the holidays?
Holiday-season purchases can typically be returned until January 31
What items cannot be returned to Simons?
Original and return shipping fees are non-refundable; online-only items must be returned online rather than in-store
Also known as
simons.com, simons.ca, la maison simons
Return-policy data is compiled from Simons’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Simons’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.