Return policy comparison · 2026
DSW vs Simons
Policy data verified April 17, 2026 (DSW) and July 24, 2026 (Simons)
Winner
DSW
A
4.5 / 5.0 · Excellent
Simons
B+
3.4 / 5.0 · Good
The verdict
DSW has the more generous return policy in 2026, grading A (4.5/5.0) against Simons's B+ (3.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 30-day window (industry standard).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
DSWSimons
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| DSW | Simons | |
|---|---|---|
| Return window | ✓ 90 days | 30 days (regular-priced items); 10 days (sale items) |
| Free returns | Yes (in-store) | Yes (members) |
| Restocking fee | ✓ None | 20% may apply for excessive returns or suspected fraud |
| Return shipping | Free mail returns for VIP members | Free online returns for loyalty members; non-members pay a flat $9.99 fee per return, plus possible surcharges for oversized or heavy items |
| Holiday extension | Yes (holiday extension) | Holiday-season purchases can typically be returned until January 31 |
| Holiday deadline | — | 2027-01-31 |
| Non-returnable | Final sale items, worn shoes showing significant use | Original and return shipping fees are non-refundable; online-only items must be returned online rather than in-store |
| Watch-out items | Standard 90-day window | sale items must be returned within 10 days instead of the standard 30 |
DSW tip
VIP members tracked automatically. Shoes can be lightly worn.
Simons tip
Join the free loyalty program before you buy if you're not already a member - non-members pay $9.99 per return, while members return online for free.
Frequently asked questions
Who has the better return policy, DSW or Simons?
DSW has the more generous return policy in 2026, grading A (4.5/5.0) against Simons's B+ (3.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 30-day window (industry standard).
What is DSW's return window?
DSW's return window is 90 days.
What is Simons's return window?
Simons's return window is 30 days (regular-priced items); 10 days (sale items).
Does DSW or Simons offer free returns?
DSW: Yes (in-store). Simons: Yes (members).