Return policy comparison · 2026
Simons vs Zappos
Policy data verified July 24, 2026 (Simons) and April 17, 2026 (Zappos)
Simons
B+
3.4 / 5.0 · Good
Winner
Zappos
A+
5.0 / 5.0 · Exceptional
The verdict
Zappos has the more generous return policy in 2026, grading A+ (5.0/5.0) against Simons's B+ (3.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus 30-day window (industry standard).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
SimonsZappos
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Simons | Zappos | |
|---|---|---|
| Return window | 30 days (regular-priced items); 10 days (sale items) | ✓ 365 days |
| Free returns | Yes (members) | Yes |
| Restocking fee | 20% may apply for excessive returns or suspected fraud | ✓ None |
| Return shipping | Free online returns for loyalty members; non-members pay a flat $9.99 fee per return, plus possible surcharges for oversized or heavy items | Free both ways |
| Holiday extension | Holiday-season purchases can typically be returned until January 31 | Not specifically extended (already 365) |
| Holiday deadline | 2027-01-31 | — |
| Non-returnable | Original and return shipping fees are non-refundable; online-only items must be returned online rather than in-store | Final sale items, hazardous materials |
| Watch-out items | sale items must be returned within 10 days instead of the standard 30 | All items follow 365-day window |
Simons tip
Join the free loyalty program before you buy if you're not already a member - non-members pay $9.99 per return, while members return online for free.
Zappos tip
Best return policy in footwear — 365 days, free shipping both ways, gently worn OK.
Frequently asked questions
Who has the better return policy, Simons or Zappos?
Zappos has the more generous return policy in 2026, grading A+ (5.0/5.0) against Simons's B+ (3.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus 30-day window (industry standard).
What is Simons's return window?
Simons's return window is 30 days (regular-priced items); 10 days (sale items).
What is Zappos's return window?
Zappos's return window is 365 days.
Does Simons or Zappos offer free returns?
Simons: Yes (members). Zappos: Yes.