Return policy comparison · 2026
NOGU vs Signet Jewelers
Policy data verified July 24, 2026 (NOGU) and April 17, 2026 (Signet Jewelers)
NOGU
C+
2.4 / 5.0 · Fair
Winner
Signet Jewelers
A-
3.9 / 5.0 · Very Good
The verdict
Signet Jewelers has the more generous return policy in 2026, grading A- (3.9/5.0) against NOGU's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
NOGUSignet Jewelers
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| NOGU | Signet Jewelers | |
|---|---|---|
| Return window | 30 days (from delivery) | 30-90 days (varies by banner) |
| Free returns | Yes | Yes (in-store) |
| Restocking fee | $10 flat-rate fee for damaged-item replacements requested after 100 days from delivery (US/Canada); international replacements after 100 days pay the $10 fee plus international shipping. | ✓ None on most items |
| Return shipping | Free prepaid return labels for US/Canada customers; international customers pay their own return postage. Original shipping charges are non-refundable. | Free return shipping for online orders |
| Holiday extension | None published | ✓ Yes (holiday extension) |
| Non-returnable | Earrings (non-returnable once received, no exceptions), final sale items, gift cards, custom engraved products, Bracelet Club subscription items, products missing original tags or packaging | Customized/engraved items, altered/resized items |
| Watch-out items | earrings are non-returnable and non-refundable once received, regardless of the 30-day window on everything else | Special orders and custom work non-returnable |
NOGU tip
Earrings are excluded from returns entirely for hygiene reasons, no exceptions - if you're gifting or unsure about a design, buy a different item from the same collection instead and save earrings for when you're certain.
Signet Jewelers tip
Applies to Kay, Zales, Jared, etc. Policies vary slightly by banner. Custom work non-returnable.
Frequently asked questions
Who has the better return policy, NOGU or Signet Jewelers?
Signet Jewelers has the more generous return policy in 2026, grading A- (3.9/5.0) against NOGU's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
What is NOGU's return window?
NOGU's return window is 30 days (from delivery).
What is Signet Jewelers's return window?
Signet Jewelers's return window is 30-90 days (varies by banner).
Does NOGU or Signet Jewelers offer free returns?
NOGU: Yes. Signet Jewelers: Yes (in-store).