NOGU Return Policy
Every return window, fee, and holiday extension for NOGU — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Earrings are excluded from returns entirely for hygiene reasons, no exceptions - if you're gifting or unsure about a design, buy a different item from the same collection instead and save earrings for when you're certain.
Policy at a glance
- Return window
- 30 days (from delivery)
- Return shipping
- Free prepaid return labels for US/Canada customers; international customers pay their own return postage. Original shipping charges are non-refundable.
- Free returns
- Yes
- Restocking fee
- $10 flat-rate fee for damaged-item replacements requested after 100 days from delivery (US/Canada); international replacements after 100 days pay the $10 fee plus international shipping.
- Holiday extension
- None published
- Category
- Jewelry
Can’t be returned: Earrings (non-returnable once received, no exceptions), final sale items, gift cards, custom engraved products, Bracelet Club subscription items, products missing original tags or packaging
Time-sensitive items: earrings are non-returnable and non-refundable once received, regardless of the 30-day window on everything else
Why NOGU earned a C+
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About NOGU
A charm bracelet subscription club sets this jewelry brand apart from the usual online jeweler - the Bracelet Club sends new charms on a recurring basis, which is a fun gifting angle if you know someone who collects them. Beyond that, it's a fairly broad lifestyle brand that also covers home goods and gifts, not just jewelry, so browsing here feels more like a gift shop than a single-category store.
The 100-day cutoff on free damage replacements is worth remembering - report any issue with a piece well before that mark, since afterward you're paying a $10 fee even for a legitimate defect.
What they sell
- Charm bracelets and the Bracelet Club subscription
- Everyday gold-filled and sterling silver jewelry
- Necklaces, rings, and stacking bracelets
- Home decor and gift items alongside jewelry
Frequently asked questions
What is NOGU's return window?
30 days (from delivery)
Does NOGU offer free returns?
Yes
How much does NOGU charge for return shipping?
Free prepaid return labels for US/Canada customers; international customers pay their own return postage. Original shipping charges are non-refundable.
Does NOGU charge a restocking fee?
$10 flat-rate fee for damaged-item replacements requested after 100 days from delivery (US/Canada); international replacements after 100 days pay the $10 fee plus international shipping.
Does NOGU extend its return window for the holidays?
None published
What items cannot be returned to NOGU?
Earrings (non-returnable once received, no exceptions), final sale items, gift cards, custom engraved products, Bracelet Club subscription items, products missing original tags or packaging
Also known as
nogu.studio, nogu jewelry
Return-policy data is compiled from NOGU’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on NOGU’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.