Return policy comparison · 2026
LAGOS vs NOGU
Policy data verified July 24, 2026 by the Thrifle team
Winner
LAGOS
A-
4.0 / 5.0 · Very Good
NOGU
C+
2.4 / 5.0 · Fair
The verdict
LAGOS has the more generous return policy in 2026, grading A- (4.0/5.0) against NOGU's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
LAGOSNOGU
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| LAGOS | NOGU | |
|---|---|---|
| Return window | ✓ 90 days from invoice date (unworn jewelry) | 30 days (from delivery) |
| Free returns | Yes (US orders over $100) | Yes |
| Restocking fee | ✓ None | $10 flat-rate fee for damaged-item replacements requested after 100 days from delivery (US/Canada); international replacements after 100 days pay the $10 fee plus international shipping. |
| Return shipping | Free (complimentary prepaid label) for US orders over $100, excluding US territories; smaller orders ship via UPS with the provided return process | Free prepaid return labels for US/Canada customers; international customers pay their own return postage. Original shipping charges are non-refundable. |
| Holiday extension | None published | None published |
| Non-returnable | Engraved or custom items, purchases made through Meta (Facebook/Instagram) checkout are ineligible for exchange | Earrings (non-returnable once received, no exceptions), final sale items, gift cards, custom engraved products, Bracelet Club subscription items, products missing original tags or packaging |
| Watch-out items | — | earrings are non-returnable and non-refundable once received, regardless of the 30-day window on everything else |
LAGOS tip
Bought through an Instagram or Facebook checkout link? Those orders can't be exchanged with LAGOS directly — stick to lagos.com if you think you might want to swap sizes or styles later.
NOGU tip
Earrings are excluded from returns entirely for hygiene reasons, no exceptions - if you're gifting or unsure about a design, buy a different item from the same collection instead and save earrings for when you're certain.
Frequently asked questions
Who has the better return policy, LAGOS or NOGU?
LAGOS has the more generous return policy in 2026, grading A- (4.0/5.0) against NOGU's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
What is LAGOS's return window?
LAGOS's return window is 90 days from invoice date (unworn jewelry).
What is NOGU's return window?
NOGU's return window is 30 days (from delivery).
Does LAGOS or NOGU offer free returns?
LAGOS: Yes (US orders over $100). NOGU: Yes.