Return policy comparison · 2026
OGLmove vs Zappos
Policy data verified July 24, 2026 (OGLmove) and April 17, 2026 (Zappos)
OGLmove
B+
3.5 / 5.0 · Good
Winner
Zappos
A+
5.0 / 5.0 · Exceptional
The verdict
Zappos has the more generous return policy in 2026, grading A+ (5.0/5.0) against OGLmove's B+ (3.5/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
OGLmoveZappos
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| OGLmove | Zappos | |
|---|---|---|
| Return window | 365 days (unworn, tags attached) | 365 days |
| Free returns | No - fee deducted | ✓ Yes |
| Restocking fee | None published | None |
| Return shipping | Customer pays all return and exchange shipping costs, except when the item is faulty. | Free both ways |
| Holiday extension | None published | ✓ Not specifically extended (already 365) |
| Non-returnable | Last Chance/Lucky Offer/Final Sale/Limited Sale/Mystery Box items, orders paid entirely with a gift card (except for defects or delivery errors) | Final sale items, hazardous materials |
| Watch-out items | — | All items follow 365-day window |
OGLmove tip
You only get one return or exchange per order no matter how many items are in it, and refunds on discounted orders are based on what you actually paid, not the listed price — so bundle carefully before you send anything back.
Zappos tip
Best return policy in footwear — 365 days, free shipping both ways, gently worn OK.
Frequently asked questions
Who has the better return policy, OGLmove or Zappos?
Zappos has the more generous return policy in 2026, grading A+ (5.0/5.0) against OGLmove's B+ (3.5/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is OGLmove's return window?
OGLmove's return window is 365 days (unworn, tags attached).
What is Zappos's return window?
Zappos's return window is 365 days.
Does OGLmove or Zappos offer free returns?
OGLmove: No - fee deducted. Zappos: Yes.