Return policy comparison · 2026
PureVPN vs SoloSuit
Policy data verified July 24, 2026 by the Thrifle team
PureVPN
B-
2.9 / 5.0 · Fair
Winner
SoloSuit
B+
3.7 / 5.0 · Good
The verdict
SoloSuit has the more generous return policy in 2026, grading B+ (3.7/5.0) against PureVPN's B- (2.9/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus return shipping varies.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
PureVPNSoloSuit
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| PureVPN | SoloSuit | |
|---|---|---|
| Return window | 31 days (money-back guarantee, first purchase only) | ✓ 60 days (money-back guarantee, excludes completed orders) |
| Free returns | N/A (digital service) | ✓ Yes |
| Restocking fee | None | None |
| Return shipping | N/A (digital service) | Not applicable (digital document service) |
| Holiday extension | None published | None published |
| Non-returnable | Renewal/auto-recurring subscription payments, trial-based renewals, purchases via Coinpayment/Google Play Store/Apple App Store, special or fight-plan accounts | Government filing fees and taxes, payments made to third parties (e.g. attorney review fees), orders that were completed correctly |
| Watch-out items | — | — |
PureVPN tip
The 31-day guarantee only covers your first charge - if a renewal payment goes through because you forgot to cancel, that one is non-refundable, so set a reminder before your billing date.
SoloSuit tip
If you stop responding after starting an order, don't just ignore it — accounts inactive 120+ days can be billed liquidated damages equal to what you already paid, so formally cancel instead of letting it go stale.
Frequently asked questions
Who has the better return policy, PureVPN or SoloSuit?
SoloSuit has the more generous return policy in 2026, grading B+ (3.7/5.0) against PureVPN's B- (2.9/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus return shipping varies.
What is PureVPN's return window?
PureVPN's return window is 31 days (money-back guarantee, first purchase only).
What is SoloSuit's return window?
SoloSuit's return window is 60 days (money-back guarantee, excludes completed orders).
Does PureVPN or SoloSuit offer free returns?
PureVPN: N/A (digital service). SoloSuit: Yes.