PureVPN Return Policy
Every return window, fee, and holiday extension for PureVPN — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
The 31-day guarantee only covers your first charge - if a renewal payment goes through because you forgot to cancel, that one is non-refundable, so set a reminder before your billing date.
Policy at a glance
- Return window
- 31 days (money-back guarantee, first purchase only)
- Return shipping
- N/A (digital service)
- Free returns
- N/A (digital service)
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Software
Can’t be returned: Renewal/auto-recurring subscription payments, trial-based renewals, purchases via Coinpayment/Google Play Store/Apple App Store, special or fight-plan accounts
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About PureVPN
A Hong Kong-based VPN provider, PureVPN pitches itself on server count - thousands of servers across dozens of countries - and a no-log stance aimed at streaming and privacy use. It's built for anyone wanting to unblock region-locked shows or keep browsing off their ISP's radar, with apps for nearly every device you'd own.
The 31-day money-back window only applies to your very first charge; if a renewal hits before you cancel, that payment is gone for good. You're better off setting a calendar reminder the day you sign up than trusting the guarantee alone to save you.
What they sell
- VPN subscription plans (monthly, annual, multi-year)
- Dedicated IP address add-ons
- Port forwarding and encrypted cloud storage add-ons
- Multi-device apps for Windows, Mac, iOS, Android, and routers
Frequently asked questions
What is PureVPN's return window?
31 days (money-back guarantee, first purchase only)
Does PureVPN offer free returns?
N/A (digital service)
How much does PureVPN charge for return shipping?
N/A (digital service)
Does PureVPN charge a restocking fee?
None
Does PureVPN extend its return window for the holidays?
None published
What items cannot be returned to PureVPN?
Renewal/auto-recurring subscription payments, trial-based renewals, purchases via Coinpayment/Google Play Store/Apple App Store, special or fight-plan accounts
Also known as
purevpn.com, pure vpn
Return-policy data is compiled from PureVPN’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on PureVPN’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.