Return policy comparison · 2026
Radley London vs Zappos
Policy data verified July 24, 2026 (Radley London) and April 17, 2026 (Zappos)
Radley London
C-
1.5 / 5.0 · Below Average
Winner
Zappos
A+
5.0 / 5.0 · Exceptional
The verdict
Zappos has the more generous return policy in 2026, grading A+ (5.0/5.0) against Radley London's C- (1.5/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus window not published.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
Radley LondonZappos
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Radley London | Zappos | |
|---|---|---|
| Return window | All sales final (damaged/defective/wrong item claims within 14 days) | ✓ 365 days |
| Free returns | No - all sales final | ✓ Yes |
| Restocking fee | None | None |
| Return shipping | Not specified for standard purchases (none accepted); for approved damaged/defective/wrong-item/undelivered claims, contact [email protected] for instructions | Free both ways |
| Holiday extension | None published | ✓ Not specifically extended (already 365) |
| Non-returnable | All items are final sale unless damaged, faulty, wrong item shipped, significantly misdescribed, or undelivered | Final sale items, hazardous materials |
| Watch-out items | — | All items follow 365-day window |
Radley London tip
Since everything is final sale, the only path to a refund is a damage/defect/wrong-item claim filed within 14 days of delivery — and shoes get rejected if the soles are marked or the original box is damaged, even for approved claims.
Zappos tip
Best return policy in footwear — 365 days, free shipping both ways, gently worn OK.
Frequently asked questions
Who has the better return policy, Radley London or Zappos?
Zappos has the more generous return policy in 2026, grading A+ (5.0/5.0) against Radley London's C- (1.5/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus window not published.
What is Radley London's return window?
Radley London's return window is All sales final (damaged/defective/wrong item claims within 14 days).
What is Zappos's return window?
Zappos's return window is 365 days.
Does Radley London or Zappos offer free returns?
Radley London: No - all sales final. Zappos: Yes.