Return policy comparison · 2026
rag & bone vs Zappos
Policy data verified July 24, 2026 (rag & bone) and April 17, 2026 (Zappos)
rag & bone
B+
3.4 / 5.0 · Good
Winner
Zappos
A+
5.0 / 5.0 · Exceptional
The verdict
Zappos has the more generous return policy in 2026, grading A+ (5.0/5.0) against rag & bone's B+ (3.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus 30-day window (industry standard).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
rag & boneZappos
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| rag & bone | Zappos | |
|---|---|---|
| Return window | 30 days (unworn, tags attached) | ✓ 365 days |
| Free returns | Yes | Yes |
| Restocking fee | None | None |
| Return shipping | Free for U.S. orders | Free both ways |
| Holiday extension | None published | ✓ Not specifically extended (already 365) |
| Non-returnable | Items purchased at 40% or more discount (final sale), personalized items, gift cards, fragrance, items bought from sale.rag-bone.com | Final sale items, hazardous materials |
| Watch-out items | — | All items follow 365-day window |
rag & bone tip
Anything discounted 40% or more is final sale even during a regular promotion — check the exact percentage off on your receipt before assuming a markdown item is returnable.
Zappos tip
Best return policy in footwear — 365 days, free shipping both ways, gently worn OK.
Frequently asked questions
Who has the better return policy, rag & bone or Zappos?
Zappos has the more generous return policy in 2026, grading A+ (5.0/5.0) against rag & bone's B+ (3.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus 30-day window (industry standard).
What is rag & bone's return window?
rag & bone's return window is 30 days (unworn, tags attached).
What is Zappos's return window?
Zappos's return window is 365 days.
Does rag & bone or Zappos offer free returns?
rag & bone: Yes. Zappos: Yes.