Return policy comparison · 2026
The Prisoner Wine Company vs Westgarth Wines
Policy data verified July 24, 2026 by the Thrifle team
Winner
The Prisoner Wine Company
C+
2.5 / 5.0 · Fair
Westgarth Wines
C-
1.5 / 5.0 · Below Average
The verdict
The Prisoner Wine Company has the more generous return policy in 2026, grading C+ (2.5/5.0) against Westgarth Wines's C- (1.5/5.0). It wins 1 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
The Prisoner Wine CompanyWestgarth Wines
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| The Prisoner Wine Company | Westgarth Wines | |
|---|---|---|
| Return window | Damaged or flawed bottles only (no returns for change of mind, by law) | No returns (all sales final) |
| Free returns | ✓ Yes (damaged/flawed bottles only) | No - fee deducted |
| Restocking fee | None | None - the policy is simply no refunds/returns rather than a restocking fee structure |
| Return shipping | Covered by the company for legitimate damaged or flawed bottle claims; refunds include shipping charges in those cases | Not applicable - no returns are accepted once a bottle has shipped, except for delivery damage reported immediately. |
| Holiday extension | None published | None published |
| Non-returnable | Wine purchased through retailers (must go back to the retailer), wine damaged by weather in transit (leakage, freezing, cork failure), wine ordered in error, alcoholic beverages generally unless corked or flawed | All wine once ordered; opened bottles under any circumstance; orders after the daily credit card batch has run |
| Watch-out items | — | — |
The Prisoner Wine Company tip
By law, alcohol sellers can't accept returns for buyer's remorse - so if you ordered the wrong vintage or size, the only path to a refund is if the bottle itself is actually corked or damaged, not just an ordering mistake.
Westgarth Wines tip
Order cancellations only work same-day before the evening credit card batch runs Pacific time - after that you're locked in, so double check vintages and quantities before you check out.
Frequently asked questions
Who has the better return policy, The Prisoner Wine Company or Westgarth Wines?
The Prisoner Wine Company has the more generous return policy in 2026, grading C+ (2.5/5.0) against Westgarth Wines's C- (1.5/5.0). It wins 1 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is The Prisoner Wine Company's return window?
The Prisoner Wine Company's return window is Damaged or flawed bottles only (no returns for change of mind, by law).
What is Westgarth Wines's return window?
Westgarth Wines's return window is No returns (all sales final).
Does The Prisoner Wine Company or Westgarth Wines offer free returns?
The Prisoner Wine Company: Yes (damaged/flawed bottles only). Westgarth Wines: No - fee deducted.