The Prisoner Wine Company Return Policy
Every return window, fee, and holiday extension for The Prisoner Wine Company — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
By law, alcohol sellers can't accept returns for buyer's remorse - so if you ordered the wrong vintage or size, the only path to a refund is if the bottle itself is actually corked or damaged, not just an ordering mistake.
Policy at a glance
- Return window
- Damaged or flawed bottles only (no returns for change of mind, by law)
- Return shipping
- Covered by the company for legitimate damaged or flawed bottle claims; refunds include shipping charges in those cases
- Free returns
- Yes (damaged/flawed bottles only)
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Alcohol
Can’t be returned: Wine purchased through retailers (must go back to the retailer), wine damaged by weather in transit (leakage, freezing, cork failure), wine ordered in error, alcoholic beverages generally unless corked or flawed
Why The Prisoner Wine Company earned a C+
About The Prisoner Wine Company
The tangled-chain artwork on the label is instantly recognizable to wine drinkers - The Prisoner Wine Company makes bold red blends and other California wines sold both direct and through retail partners nationwide. Buying direct from their site gets you exclusive releases you won't find on a grocery store shelf.
Alcohol return rules aren't really up to the seller: federal and state law restricts refunds to bottles that are actually corked or flawed, not orders you simply regret. If you bought through a retailer rather than the winery's own site, you'll need to deal with that store directly instead.
What they sell
- Red wine blends (The Prisoner, Saldo)
- California varietal wines
- Direct-to-consumer exclusive wine releases
- Wine gift sets
Frequently asked questions
What is The Prisoner Wine Company's return window?
Damaged or flawed bottles only (no returns for change of mind, by law)
Does The Prisoner Wine Company offer free returns?
Yes (damaged/flawed bottles only)
How much does The Prisoner Wine Company charge for return shipping?
Covered by the company for legitimate damaged or flawed bottle claims; refunds include shipping charges in those cases
Does The Prisoner Wine Company charge a restocking fee?
None
Does The Prisoner Wine Company extend its return window for the holidays?
None published
What items cannot be returned to The Prisoner Wine Company?
Wine purchased through retailers (must go back to the retailer), wine damaged by weather in transit (leakage, freezing, cork failure), wine ordered in error, alcoholic beverages generally unless corked or flawed
Also known as
theprisonerwinecompany.com, prisoner wine company, the prisoner
Return-policy data is compiled from The Prisoner Wine Company’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on The Prisoner Wine Company’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.