CPAP.com Return Policy
Every return window, fee, and holiday extension for CPAP.com — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
The 60-night guarantee on machines is one-time only, and masks step down to a 30-night guarantee after your first exchange — so use your first exchange carefully rather than treating it as unlimited trial-and-error.
Policy at a glance
- Return window
- 60 nights (unopened; risk-free for machines, fit guarantee for masks)
- Return shipping
- Customer's responsibility unless covered by an optional protection program; original and expedited shipping fees are not refunded
- Free returns
- No - fee deducted
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Pharmacy
Can’t be returned: Opened mask cushions/pillows/liners/headgear/frames, filters, humidifier tanks/water chambers, tubing, power supplies/batteries/adapters, cleaning solutions and wipes, travel cases and accessories, gift cards, subscription services, HST and prescription renewal services
Time-sensitive items: After the initial 60-night mask fit guarantee, an ongoing 30-night fit guarantee applies to future mask exchanges
Why CPAP.com earned a B-
About CPAP.com
Sleep apnea equipment is a category where fit and comfort make or break whether someone actually uses the machine, and this retailer built its whole model around that reality with a 60-night risk-free trial. It sells CPAP machines, masks, and supplies both direct and through insurance-adjacent channels.
The standout feature is the mask fit guarantee — a real acknowledgment that finding the right mask often takes trial and error. Just know it's a one-time perk for the initial exchange; after that, a shorter 30-night guarantee applies going forward. Once a mask cushion or filter has been opened and used, it's off the table for return, which is standard for hygiene reasons in this category.
What they sell
- CPAP and BiPAP machines
- CPAP masks (full-face, nasal, and nasal pillow styles)
- Replacement cushions, filters, and tubing
- Humidifiers and CPAP cleaning accessories
Frequently asked questions
What is CPAP.com's return window?
60 nights (unopened; risk-free for machines, fit guarantee for masks)
Does CPAP.com offer free returns?
No - fee deducted
How much does CPAP.com charge for return shipping?
Customer's responsibility unless covered by an optional protection program; original and expedited shipping fees are not refunded
Does CPAP.com charge a restocking fee?
None published
Does CPAP.com extend its return window for the holidays?
None published
What items cannot be returned to CPAP.com?
Opened mask cushions/pillows/liners/headgear/frames, filters, humidifier tanks/water chambers, tubing, power supplies/batteries/adapters, cleaning solutions and wipes, travel cases and accessories, gift cards, subscription services, HST and prescription renewal services
Also known as
cpap.com
Return-policy data is compiled from CPAP.com’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on CPAP.com’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.