Cricket Wireless Return Policy
Every return window, fee, and holiday extension for Cricket Wireless — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Turn off Find My iPhone before returning - Cricket will flat-out reject an iPhone return if that's still active, and you'll also forfeit any rebate or promo gift tied to the device.
Policy at a glance
- Return window
- 7 days (online return request; in-store purchases 7 calendar days)
- Return shipping
- Free for compliant online returns; in-store returns can incur a fee if components are missing
- Free returns
- Yes (online, if compliant)
- Restocking fee
- Up to $25 for in-store device returns missing original components; none for compliant online returns
- Holiday extension
- None published
- Category
- Telecom
Can’t be returned: Devices obtained through insurance claims, non-Cricket branded or unauthorized devices, closeout items, in-store service payments
Why Cricket Wireless earned a C
About Cricket Wireless
Cricket runs on AT&T's network but skips the two-year contracts, so you're paying month to month for prepaid plans and phones without a credit check. It's an AT&T-owned brand these days, and that ownership shows up in decent coverage for the price. The seven-day return window is tight compared to postpaid carriers, so test your new phone - signal, apps, everything - fast if you're not sure it's a keeper.
Budget-conscious shoppers and people who've had trouble qualifying for postpaid contracts tend to land here, especially for the no-contract flexibility.
What they sell
- Prepaid smartphones from Samsung, Apple, and Motorola
- No-contract monthly wireless plans
- Mobile hotspots and tablets
- SIM cards and phone accessories
Frequently asked questions
What is Cricket Wireless's return window?
7 days (online return request; in-store purchases 7 calendar days)
Does Cricket Wireless offer free returns?
Yes (online, if compliant)
How much does Cricket Wireless charge for return shipping?
Free for compliant online returns; in-store returns can incur a fee if components are missing
Does Cricket Wireless charge a restocking fee?
Up to $25 for in-store device returns missing original components; none for compliant online returns
Does Cricket Wireless extend its return window for the holidays?
None published
What items cannot be returned to Cricket Wireless?
Devices obtained through insurance claims, non-Cricket branded or unauthorized devices, closeout items, in-store service payments
Also known as
cricketwireless.com, cricket wireless, cricket
Return-policy data is compiled from Cricket Wireless’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Cricket Wireless’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.