CrunchLabs Return Policy
Every return window, fee, and holiday extension for CrunchLabs — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
The subscription boxes themselves - the actual monthly Hack Pack or Build Box - aren't returnable once shipped, so the 60-day window really only applies to one-off store purchases like past kits or merch.
Policy at a glance
- Return window
- 60 days (one-time purchases; unused, undamaged)
- Return shipping
- Customer pays return shipping; no prepaid label provided, must request a return first
- Free returns
- No - fee deducted
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Toys
Can’t be returned: Subscription Creative Kits, Build Boxes, and Hack Packs, bulk-discount purchases, gift cards
Time-sensitive items: EU customers get a separate 14-day withdrawal period instead of the standard 60 days
Why CrunchLabs earned a B-
About CrunchLabs
Mark Rober's engineering-toy company built its following on YouTube before it ever shipped a box, and that STEM-education angle is really the whole pitch here - each build teaches a mechanical or coding concept rather than just being a gadget. The core product is a recurring subscription (new build-it-yourself kits each month), and subscription boxes themselves aren't eligible for return once shipped - only one-time purchases get the 60-day window, and you pay to ship them back.
Parents looking for a screen-free, genuinely educational gift subscription for kids are the main audience, along with adults who just enjoy Rober's brand of hands-on tinkering.
What they sell
- Monthly STEM build-it-yourself subscription boxes (Hack Pack)
- Standalone engineering and coding kits for kids
- Past-box merchandise and one-off builds
- Gift subscriptions
Frequently asked questions
What is CrunchLabs's return window?
60 days (one-time purchases; unused, undamaged)
Does CrunchLabs offer free returns?
No - fee deducted
How much does CrunchLabs charge for return shipping?
Customer pays return shipping; no prepaid label provided, must request a return first
Does CrunchLabs charge a restocking fee?
None published
Does CrunchLabs extend its return window for the holidays?
None published
What items cannot be returned to CrunchLabs?
Subscription Creative Kits, Build Boxes, and Hack Packs, bulk-discount purchases, gift cards
Also known as
crunchlabs.com, crunchlabs
Return-policy data is compiled from CrunchLabs’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on CrunchLabs’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.