Curology Return Policy
Every return window, fee, and holiday extension for Curology — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
The 30-day refund guarantee is specifically for your first trial shipment - don't assume every recurring monthly refill qualifies the same way, since the policy calls out exceptions for later orders.
Policy at a glance
- Return window
- 30 days (trial shipment only)
- Return shipping
- Not applicable - no physical return required for refund eligibility
- Free returns
- Yes (trial shipment)
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Pharmacy
Can’t be returned: Subsequent (non-trial) shipments are subject to exceptions not detailed in the general policy summary
Why Curology earned a B+
About Curology
A dermatology provider reviews your skin photos and prescribes a custom compounded formula mailed to your door - that's the whole model behind Curology, no in-person visit required. It's a subscription, so ongoing shipments keep coming and getting charged unless you manage your plan, and the 30-day money-back guarantee is specifically tied to your very first trial shipment rather than every recurring refill.
People dealing with acne, anti-aging concerns, or rosacea who want a dermatologist-guided routine without booking an office visit are the typical customers.
What they sell
- Custom compounded prescription skincare formulas
- Acne and anti-aging treatment subscriptions
- Cleansers and moisturizers
- Telehealth dermatology consultations
Frequently asked questions
What is Curology's return window?
30 days (trial shipment only)
Does Curology offer free returns?
Yes (trial shipment)
How much does Curology charge for return shipping?
Not applicable - no physical return required for refund eligibility
Does Curology charge a restocking fee?
None
Does Curology extend its return window for the holidays?
None published
What items cannot be returned to Curology?
Subsequent (non-trial) shipments are subject to exceptions not detailed in the general policy summary
Also known as
curology.com, curology, support.curology.com
Return-policy data is compiled from Curology’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Curology’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.