De'Longhi Return Policy
Every return window, fee, and holiday extension for De'Longhi — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Always include the return form in your package — De'Longhi warns that a missing form can get your return delayed or denied entirely, regardless of the reason for returning.
Policy at a glance
- Return window
- 30 days
- Return shipping
- Original shipping charges are non-refundable; refusing a delivery without prior approval deducts return freight costs from the refund
- Free returns
- No - customer responsible unless shipping error/damage
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Home
Can’t be returned: Select coffee bean SKUs (DLSL002, DLSL001, DLSC620, DLSC621) and descaler/water filter SKUs (DLSC002, DLSC502, DLSC500, DLSC200, DLSC306, DLSC550, DLSC552) — all final sale
Why De'Longhi earned a C+
About De'Longhi
Espresso machines with that recognizable red-and-chrome look are what most people know De'Longhi for, alongside a full lineup of drip coffee makers, air fryers, and portable AC units. It's an Italian appliance brand that's been in American kitchens for decades, sitting a notch above entry-level small appliances in both price and build quality.
One thing to watch: some accessories like descaling solution and specific water filters are sold as final sale, so don't count on returning those if you order the wrong one. And if you refuse a delivery without clearing it with customer service first, they'll deduct the return freight cost from your refund — better to just contact them and start a normal return instead.
What they sell
- Espresso and coffee machines (including bean-to-cup models)
- Drip coffee makers and coffee grinders
- Air fryers and convection ovens
- Portable air conditioners and heaters
- Blenders, toasters, and other small kitchen appliances
Frequently asked questions
What is De'Longhi's return window?
30 days
Does De'Longhi offer free returns?
No - customer responsible unless shipping error/damage
How much does De'Longhi charge for return shipping?
Original shipping charges are non-refundable; refusing a delivery without prior approval deducts return freight costs from the refund
Does De'Longhi charge a restocking fee?
None published
Does De'Longhi extend its return window for the holidays?
None published
What items cannot be returned to De'Longhi?
Select coffee bean SKUs (DLSL002, DLSL001, DLSC620, DLSC621) and descaler/water filter SKUs (DLSC002, DLSC502, DLSC500, DLSC200, DLSC306, DLSC550, DLSC552) — all final sale
Also known as
delonghi.com
Return-policy data is compiled from De'Longhi’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on De'Longhi’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.