Dermstore Return Policy
Every return window, fee, and holiday extension for Dermstore — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Dermstore doesn't offer exchanges — you place a new order and return the original separately, so budget for the double charge until your refund posts.
Policy at a glance
- Return window
- 60 days
- Return shipping
- Not specified; returns are processed through the ZigZag return portal
- Free returns
- Yes (most items)
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Beauty
Can’t be returned: None published beyond the pristine-condition requirement
Why Dermstore earned a B+
About Dermstore
Dermatologist-recommended skincare from dozens of prestige and clinical brands is what Dermstore curates — less a single brand and more a one-stop online counter for the kind of skincare you'd otherwise need a dermatologist referral or a specialty spa visit to find. SkinCeuticals, iS Clinical, and similar clinical lines anchor the catalog.
Sixty days is a genuinely long return window for skincare, and Dermstore doesn't nickel-and-dime you with a restocking fee — you just need everything back in pristine, unopened condition since these are largely active, prescription-adjacent formulas. Returns route through a third-party portal rather than Dermstore directly, so build in a little extra time versus a typical in-house return process.
What they sell
- Clinical and dermatologist-recommended skincare brands
- Prestige serums, retinoids, and treatments
- Sun protection from medical-grade brands
- Haircare and body care from specialty labels
- Skincare devices and tools
Frequently asked questions
What is Dermstore's return window?
60 days
Does Dermstore offer free returns?
Yes (most items)
How much does Dermstore charge for return shipping?
Not specified; returns are processed through the ZigZag return portal
Does Dermstore charge a restocking fee?
None
Does Dermstore extend its return window for the holidays?
None published
What items cannot be returned to Dermstore?
None published beyond the pristine-condition requirement
Also known as
dermstore.com
Return-policy data is compiled from Dermstore’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Dermstore’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.