DiscountMugs Return Policy
Every return window, fee, and holiday extension for DiscountMugs — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Anything with your logo or text printed on it is final sale the moment it ships — this only matters for blank, uncustomized stock items, which is a small slice of what most people order here.
Policy at a glance
- Return window
- 7 days (uncustomized items only)
- Return shipping
- Customer pays all return shipping; original shipping and handling costs are also deducted from the refund.
- Free returns
- No - fee deducted
- Restocking fee
- A restocking fee applies to returns (percentage not published on the policy page)
- Holiday extension
- None published
- Category
- Gifts
Can’t be returned: Customized or personalized products
Why DiscountMugs earned a D
About DiscountMugs
Custom logo mugs and pens for a company event are exactly the kind of order this site is built around, and it's been a default source for that since long before promotional products moved online. It's a bulk promotional products retailer aimed at businesses, schools, and event planners.
Minimum order quantities and bulk pricing are the norm rather than the exception, so it's not really set up for one-off personal purchases. If you're ordering branded merchandise for a conference or fundraiser, this is squarely the audience. Double-check your proof carefully before approving — once your logo is printed, there's no returning it.
What they sell
- Custom printed mugs and drinkware
- Branded pens, tote bags, and koozies
- Promotional apparel like t-shirts and hats
- Bulk corporate and event giveaway items
Frequently asked questions
What is DiscountMugs's return window?
7 days (uncustomized items only)
Does DiscountMugs offer free returns?
No - fee deducted
How much does DiscountMugs charge for return shipping?
Customer pays all return shipping; original shipping and handling costs are also deducted from the refund.
Does DiscountMugs charge a restocking fee?
A restocking fee applies to returns (percentage not published on the policy page)
Does DiscountMugs extend its return window for the holidays?
None published
What items cannot be returned to DiscountMugs?
Customized or personalized products
Also known as
discountmugs.com, discountmugs, discount mugs, support.discountmugs.com
Return-policy data is compiled from DiscountMugs’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on DiscountMugs’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.